Bilingual Service Officer - Montréal, Canada - Scotiabank

Scotiabank

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 166191

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of the Corporate, Commercial and Small Business maintenance service team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.

Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to their day to day inquiries/investigations, payments requests, transactional activities, updates to their existing loans, accounts, products & services, and thereby adhering to established Operating Performance Commitments (OPCs).
Maintains uptodate knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate news items and publications.
Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve services.
Responds promptly and effectively to service inquiries, concerns and complaints from Banking partners, with the ability to:
Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required.
Analyze situations and present sound recommendations and decisions to overcome any obstacles, and escalating if required.
Facilitate decision making processes by providing timely, meaningful and easily available data.
Understand how the Bank's risk appetite and risk culture should be considered in daytoday activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of daytoday business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct.
Champions a highperformance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.
Perform other related duties as assigned.

Education/Experience

Bilingualism in French and English required
Post-Secondary Education or a minimum of 1 years of relevant working experience in Financial Services or related industry.
Working knowledge of Corporate and Commercial products, services and procedures
Proven customer service skills, as well as flexibility to adapt to changing environments.
Thorough knowledge of the Bank's transactional services
Effective communication (written & verbal) and Organizational Skills
Working knowledge of Microsoft Office (Excel, Word, and Outlook)

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.