Project Manager/leader - Toronto, Canada - Arthur Grand Technologies Inc

Arthur Grand Technologies Inc

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Project Manager/Leader - Junior

Location:
Toronto, ON, Canada (Hybrid)

Operations Project Management experience

Under the direction of the Senior Technical Manager and the Project Manager, this role will be part of the Education Capital Information System (ECIS) TRIRIGA Platform Application team that will be asked, amongst other things, to ensure exceptional a "customer first" attitude throughout their day-to-day activities.

Conduct QA and regression testing of defect fixes and change requests as required. Provide support to the business team by walking through delivered defects and change requests.
French fluency is preferred.
Monitor, communicate and assist in the resolution of identified issues related to ECIS
Management and reporting of Help Desk tickets
Conduct QA and regression testing of defect fixes and change requests as required. Provide support to the business team by walking through delivered defects and change requests.
Work within established configuration and change management policies to ensure awareness, approval and success of changes
Collaborate with internal stakeholders to develop and maintain documentation
Escalating tier 2 and tier 3 support issues, and follow up as required
Building and management of core help desk support knowledge base

Experience and Skill Set Requirements

Core Skills - 50%

Demonstrated experience working with Help Desk Ticketing system platforms, protocols, and workflows within a Help Desk environment
Understanding of escalation procedures in a tiered problem support environment
Demonstrates experience performing preparing for and conducting QA, SIT, and UAT Testing
Demonstrates experience providing input into changes required to business and/or system requirements, change requests, project artifacts, as well as requirement gathering sessions
Demonstrates experience with the Software Development Life Cycle (SDLC);
Demonstrated experience with IBM TRIRIGA; however experience with other enterpriseclass IWMS programs may be considered
Experience with providing walkthroughs of defect fixes with the business team, to support UAT signoff

General Skills - 30%

Possess exemplary written and verbal communication skills (French would be an asset, however not required)
Must be able to work in a team environment and proactively assist others
Outstanding interpersonal skills with the ability to create and maintain professional relationships with colleagues
Demonstrated ability to operate in a dynamic, fastpaced environment with a high degree of professionalism

Documentation Experience - 10%

A proven track record in creating and maintaining documentation, including service tickets and customer communications
Experience working with both the business users and IT project teams to ensure project documentation is complete and accurate
Experience with defect management and reporting

Public Sector Knowledge - 10%

Previous public sector experience in an organization of equivalent size and complexity to the Ontario Public Service
Previous experience with capital asset management would be considered an asset

Job Type:
Fixed term contract

Work Location:
One location