Chief Broking Officer, Construction - Toronto, Canada - NFP Corp

NFP Corp

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Who We Are:

The Role:

Essential Duties and Responsibilities:

Demonstrate the highest level of integrity, ethical behavior, and professionalism; leads by example
Define success and direct team broking activity to achieve the optimal outcomes for clients/prospects; ensure a gotomarket strategy is in place for each broking engagement
Accountable for achieving portfolio and team KPI's including growth, retention, and margin objectives. Drive and support prospect sales efforts, expand existing client relationships throughcrosssell and upsell initiatives, ensure distinctive client value is delivered through all placement and facets of service engagement
Ensure the team's development of creative solutions at the client level to effectively address difficult placement scenarios; own the process and drive outcomes to enhance customer satisfaction around key deliverables; challenge conventions, value diverse and critical thought, and objectively evaluate alternative paths to success
Lead the sales efforts of the team through the promotion of best practices, achievement of productivity and efficiency gains, and alignment with the organization's business strategy
Cultivate strong, productive, trustful, and resilient multilevel relationships with carrier and wholesale partners and NFP local office teams
Demonstrate exceptional negotiation skills possess an awareness of different personality types and ability to adjust approach to effectively drive the optimal outcome; capable of interacting with all audiences within client, carrier, wholesale, vendor, and specialty organizations; effectively lead team members in difficult scenarios and collaborates effectively with other leaders
Working knowledge of client needs across the portfolio and the effective deployment of clientfacing resources and technology to successfully impact the client's service experience, solidifying our position as an industryleading broker
Ensure team members are executing on NFP's broking strategies, including strategic carriers, panels, and preferred wholesaler utilization
Provide leadership oversight and ensure the accuracy of client and policy information in NFP's Epic agency management system
Ensure the team effectively introduces and deploys data and analytics to provide meaningful program insight for clients and the broking team
Develop and ensure the deployment of differentiated client services through a thoughtful and sound execution of the client stewardship process that enhances the quality of client relationships
Ensure new technological resources are showcased and appropriately introduced to defined customers
Effectively set expectations and ensure the execution of client engagement and stewardship across the portfolio that supports client institutionalization, while ensuring that internal service teams and carrier partners engage in a manner that reinforces a valuebased relationship
Engage Subject Matter Experts to support client business development and retention
Support the recruitment and acquisition of talent that aligns with current and future organizational requirements; support the development of highpotential talent utilizing annual development planning, providing challenging assignments, project work, mentoring, coaching, and exposure to a variety of individuals and teams
Set challenging and achievable team and individual objectives. Demonstrate effective and motivational performance management techniques to develop the team; sets professional standards and core competencies, while ensuring the team is trained and supported to achieve and exceed those standards
Effectively engage colleagues and provide objective performance feedback through interim and annual performance reviews.
Actively drive the implementation and usage of new systems and processes that improve margin and efficiency
Demonstrate active succession planning through market mapping and the movement of highpotential talent through the business
Improve the diversity profile of the practice and focus on tangible actions to drive the Diversity & Inclusion mission in the business
Ensure adherence to compliance requirements
Accountable for the introduction, utilization, and deployment of customerfacing data and internal analytics; ensure the team utilization of analytics to differentiate and drive favorable market outcomes in the placement of new and renewal business
Ensure team continues to develop and maintain thorough knowledge of insurance marketplace, products, and services
Continual revisit, in conjunction with other construction leaders, Standard Operating Procedures (SOP) and Key Performance Indicators (KPIs)

Knowledge, Skills, and/or Abilities:

Significant business insight in operational management of developing and mentoring a team; proven track record of achieving KPIs
Excellent leadership and portfolio management skills
Excellent written and verbal communicat