IT Support Analyst - North Bay - The Redpath Group

    The Redpath Group
    The Redpath Group North Bay

    1 week ago

    Description

    Reporting to the Global IT Manager, we are seeking a detail-oriented, thorough, and organized IT Support Analyst to join our team. In this position, you will play a key role in providing support for all areas of IT for Redpath Mining Inc. You will update systems, troubleshoot problems, and provide hands‑on client support for IT issues within our organization.

    Responsibilities


    Health and Safety:

    • Having the authority and responsibility to maintain a safe and efficient working environment
    • Following Company health and safety standards and reporting any unsafe acts or conditions

    General:

    Ensure client systems, software, and mobile devices are up to date through system monitoring and regular upgrades

    Utilize ticketing system (Service Now) for all support requests, incidents, and change requests.

    Effectively track assets and software distribution

    Monitor and maintain network and server assets

    Assist with the design, implementation, and support of new software and features

    Oversee troubleshooting for system errors

    Provide technical support either by phone, remote access, or site visits as needed

    Respond to IT issues, hardware maintenance, software, networking, etc.

    Evaluate connectivity issues with equipment, and software

    Set up equipment for new users

    Perform data backups

    Install and update network system improvements as needed

    Provide client computer, asset tracking/deployment, network, antivirus, and application support.

    The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive

    Working Conditions

    Works in a comfortable indoor office environment

    Physical Demands

    Sitting for long periods of time

    Frequent requirement to lift/handle material or equipment of a moderate weight

    Occasionally required to move or lift light material or equipment

    Regular need to give close attention to what is happening

    Mental Demands

    Mental effort to deal with multiple deadlines, accuracy, and multi‑tasking

    Frequent contact with employees experiencing various issues outside of normal working hours

    Providing maintenance after hours and on weekends as part of an oncall rotation

    Effort

    Operate computer, respond to inquiries, present information, read documentation, resolve conflicts, problem solve

    Qualifications


    Education

    Required: College diploma in Business, Information Technology or related experience.

    Preferred: University degree in Business, Information Technology or related experience.

    ITIL, CompTIA A+, CompTIA Net+ certification, or related IT certification preferred.

    Previous experience as a help desk technician, computer technician, or IT support.

    Work Experience:

    Required: 24+ months' experience, possibly through co‑op placements.

    Preferred: 4 years' experience.

    Computer Skills

    Hardware & software pertaining to network configuration, business operations and security

    MS Office, Microsoft Teams

    SharePoint

    E‑mail

    VoIP & Teams Telephone Systems

    Knowledge Required

    Technical knowledge of existing network infrastructure and software policies

    Exceptional technical documentation skills

    Ability to present ideas in a user‑friendly language

    Keen attention to detail

    Proven analytical and problem‑solving abilities

    Ability to configure networked printing and imaging devices

    Ability to troubleshoot both hardware and software issues

    Ability to prioritize and execute tasks in a high‑pressure environment

    Ability to work independently and collaboratively

    Excellent written and oral communication skills

    Excellent interpersonal skills

    Exceptional service orientation

    Strongly self‑motivated and directed

    Ability to work both independently and collaboratively

    Additional Information


    Occasional amount of domestic and international travel may be required.

    • Overtime and occasional weekend work required.

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