Systems Enablement Manager, Customer Service - Canada - Remote
1 week ago

About the job
Customer advocacy is at the heart of Customer Service. HTS's Customer Service teams endeavor to leverage AI technologies to build automated workflows, in order to allow customers to help themselves whenever possible and provide both users and agents a delightful, seamless experience.
Key Responsibilities
- Liaise with internal and external stakeholders to collect functional and technical requirements
- Design and own all client and agent facing interaction tools including (but not limited to): CRMs, Cloud based telephony, chat and email platforms,
- Collaborate with internal teams and external vendors to troubleshoot technical issues
- Certify automations thoroughly before release.
Job description
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