Collections Account Manager - Mississauga - Ritchie Bros.

    Ritchie Bros.
    Ritchie Bros. Mississauga

    5 days ago

    Description

    Collections Account Manager


    The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. This is a hybrid role.

    Responsibilities

    • Responsible for the early‑stage collections on majority commercial and some consumer accounts
    • Prioritizes collections of accounts within team
    • Identifies process gaps and recommends solutions for improvements
    • Problem solves a solution for early defaults and collapses and presents to management
    • Responsible for reducing the collapse rate
    • Track and report (Excel and qualitative feedback) on work queue results
    • Controls the negotiation with customers on payment timelines, partial payments, default fees, etc
    • Responsible for operational issues
    • Performs other duties as assigned

    Qualifications

    • 5 years of collections experience in auto loans, commercial collections, and financial institution portfolios
    • Self‑motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
    • Strong communication skills – listening to customers and understanding their situation
    • Excellent phone etiquette
    • Strong written communication through email
    • Excellent questioning and probing skills

    Seniority Level


    Mid‑Senior level

    Employment type


    Full‑time

    Job Function


    Sales and Business Development

    Industries


    Construction, Machinery Manufacturing, and Truck Transportation


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