Enrolment Services Representative - Halifax, Canada - Saint Mary's University

Saint Mary's University

Verified Company

Halifax, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:
January 20, 2023

Posting Deadline:
January 27, 2023

Department:
Enrolment Services

Type of Employment:
Permanent, Full-time

Group Affiliation:
Bargaining Unit 79, Group 6 ($40,116 - $47,516 annually)

At Saint Mary's University, you will be surrounded by a talented and dedicated team of professionals committed to accessibility, diversity, and the provision of a positive and supportive learning environment.

We recognize the importance of the contribution and growth of each individual in the University's success. We are currently looking to fill the position of
Enrolment Services Representative to join our Enrolment Services team.

What we offer
As a team member at Saint Mary's, we are proud to offer many benefits

Some of these include:

Competitive compensation
Comprehensive benefits package
Defined Contribution Pension plan
Vacation
Flexible Workplace
Holiday closure
Summer hour schedule

Job Information and Responsibilities
Under the direction of the Director, Service Centre, the Enrolment Services Representative will:

Respond to inquiries and offer guidance as requested by students, members of the university community, and the general public.
Assist students with academic documentation including but not limited to registration, course overrides, prerequisite error/requirements, courses, major/minor declarations, letters of permission, directed studies, etc.
Have thorough knowledge of the rules surrounding NS Bursary eligibility including identifying any errors and granting bursaries when students qualify.
Communicate and interpret fees and interest charges.
Handle numerous late payment requests requiring advice in areas of banking and services, providing options or making arrangements and granting exceptions when accounts are restricted.
Evaluate accounts, offers payment plans and prepares promissory notes with customized payment dates based on a student's ability to pay.
Prepare detailed invoices for students who are sponsored from outside organizations (domestic and international) and governments (federal and provincial) to initiate payment.
Provide follow up regarding invoices, interest relief, monitoring, adjustments and clarifications to sponsors.
Process transcripts and Confirmation of Enrolment letters on demand and in batch.
Receive and process requests for refunds and analyzes accounts to determine where the refunds should be sent versus ordering a refund cheque for a student.

The Collective Agreement can be viewed here.

Experience and Education Requirements
To be the successful Enrolment Services Representative you will have:

High school plus two years of University or a 2 year Diploma in Administration and/or Business.
Minimum two years related experience.
Proven familiarity with MS Office, including Windows, Word and Excel
Proven time management skills.
Strong customer service skills
Work experience in an academic environment considered an asset.
Experience using social media including Twitter and Facebook an asset.
Experience in SCT Banner considered an asset.

Application Details