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IT Support Service - Concord, Canada - Nin Transportation

Nin Transportation

Verified Company

Concord, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsibilities:

Provide advanced customer service and technical support to endusers for hardware and software
Analyze, research, and resolve complex enduser escalation incidents or issues and troubleshooting from other IT support staff; escalate as necessary
Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures
Provide guidance and explain policies and procedures to IT support staff and endusers
Train customers on new devices and technologies
Communicate and translate technical information to nontechnical end users; maintain communication and monitor incidents through resolution
Implement security policies and protocols of the department, college, and University
Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current
Review and evaluate new hardware and software products; recommend the implementation of new products
Replace equipment that has reached the end of its warranty or lifecycle
Create, track, and maintain reports and provide updates to management
Assist in tracking and maintaining hardware and software inventory; interact with vendors
May monitor infrastructure issues and resolve or escalate to higher levels of support
May mentor, train, and direct the work of other staff members and/or student workers

KNOWLEDGE OF:
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Application and web development and IT Project management _
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Web Developer / Web Master / Domain Administrator._

Requirements:

Diploma in Computer Science or a certificate or program completion in a related area
Minimum 3+ years of experience in a technical support role.
Working knowledge of Windows desktop and MAC operating systems
Basic understanding of network topologies, protocols, and routing
Skill in organization, analysis, time management, prioritization, and the ability to meet deadlines for multiple tasks
Commitment to continuous improvement and quality of support and service
Good interpersonal skills and communication to interact with all levels of management
Able to multitask, prioritize, and manage time efficiently