Bellperson (Full-time) - Toronto, Canada - FAIRMONT

FAIRMONT

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Company Description

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark.

When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital.

Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience.

Another stunning chapter for Fairmont Royal York has begun.

Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Note:
Must already be legally entitled to work in Canada to be considered for the position

Job Description:

To ensure customer satisfaction by offering the highest caliber service to the hotel guest on arrival and departure and throughout the length of the guests stay.

To report for duty on time with a professional appearance and clean appropriate uniform with all the tools needed to start your shift
Greet all guests with a smile and an appropriate hospitality greeting
To be on your post in the lobby at all times ready to greet and offer assistance to all guests
To provide luggage assistance upon arrival, and departure to and from the guestroom or to locations specified by the guest within the perimeter of the hotel (train station, parking garage, airport express bus, valet, front door)
To know the check in and check out procedures
To know the hotels outlet hours
Once in guest's room provide information on hotel facilities, meeting functions, dining facilities, local transportation alternatives, and local visitor and tourist attractions
Strict adherence to all Fairmont and Richey service standards in Bellperson checkin & out policy
Provide luggage storage for guests in one of our three storage areas: Main checkroom located on the East Side of the building beside the east bank of guest elevator; Lockup for valuables like Laptops and electrical equipment; Bell Captains Closet
To do room changes and other miscellaneous services and deliveries as requested by the captain on duty in a timely and efficient manner
Conduct designated deliveries to guestrooms: messages, facsimiles, parcels, packages, envelopes, newspapers, shoes, keys, and/or other items requested
Assist in ensuring guest and coworker safety and security by reporting any suspicious or unusual behavior to GSM and hotel security services
Assist in fire alarms by fulfilling duties as outlines in the hotel fire response manual
Awareness and acknowledgment of all our Accor Live Limitless Members

Qualifications:

Qualifications

Available to work weekends, evenings and shift work
Excellent verbal communication skills
Excellent interpersonal skills
Loves dealing with the public
Thrives under pressure
Team oriented
Customer service focused
Professional manner and outgoing personality
Good Command of the English language

Physical Aspects of Position include but are not limited to the following:

Constant standing and walking throughout shift.
Frequent lifting and carrying up to 50 lbs.
Constant kneeling, pushing, pulling, lifting.
Frequent ascending or descending ladders, stairs and ramps.

Additional Information

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Complimentary hot or cold shift meals
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility & Sustainability activities, like Planet 2
Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)
Complimentary dry cleaning of business attire
Paid time off including vacation, sick and statutory holidays