Appraisal Experience Ambassador - Toronto - RPS Real Property Solutions

    RPS Real Property Solutions
    RPS Real Property Solutions Toronto

    2 days ago

    Description

    About RPS Real Property Solutions


    RPS Real Property Solutions is Canada's leading provider of outsourced real estate solutions including property valuations, business intelligence and mortgage‑related services. We partner with financial institutions, mortgage professionals, real‑estate professionals, government agencies and economic research firms, providing data‑driven risk management tools, market trends and insights, and consulting services that help them make informed decisions with confidence.

    Our values


    · We're Client Obsessed

    · We Love Innovation, But Worship Execution

    · We Believe Simplicity Is Genius

    · We Own What We Do

    · We're Guided by True North

    · We're Guided by True North

    Purpose of the role


    The Appraisal Experience Ambassador plays a critical role in supporting both Clients and Appraisers throughout the entire lifecycle of an appraisal order in a contact centre environment. You act as the central liaison—proactively managing workflow, removing obstacles, decreasing turnaround times, and providing an exceptional experience through clear communication and efficient problem resolution.

    Areas of ownership

    • Managing all communication channels for both Lenders and Appraisers, including incoming and outbound calls, emails and chats – serving as a first point of contact and providing timely, accurate, and solution‑focused support.
    • Delivering exceptional customer service by addressing inquiries, clarifying order details, resolving issues that may delay progress and ensuring time‑sensitive matters are escalated or actioned promptly.
    • Maintaining clear documentation by recording all interactions and actions taken in internal systems for transparency and continuity across the team.
    • Keeping orders on track by ensuring appraisers have everything they need to complete their reports, working closely with them to confirm appointments are scheduled and reports are completed within agreed timelines.
    • Communicating clearly and consistently by updating portal notes with all progress and actions taken, keeping clients informed at every step.
    • Building strong partnerships with Appraisal Firms and Appraisers, reinforcing RPS as a reliable and trusted partner.
    • Leveraging tools and systems to complete tasks effectively and efficiently.
    • Supporting the team by sharing feedback, identifying trends and participating in team initiatives as needed.

    Experience, Skills & Knowledge

    • Customer Obsessed: You value every interaction and act as the voice of the customer.
    • Interpersonal Skills: You have the ability to build and maintain strong partnerships.
    • Active Listening: You seek to understand, clarify, and respond thoughtfully.
    • Critical Thinking: You can anticipate needs and determine the best course of action.
    • Problem Solving: You have the ability to troubleshoot, identify root causes, and resolve obstacles.
    • Team Player: Comfortable collaborating across teams and departments.
    • Technology: Proficient with Microsoft Office (Word, Outlook, Excel); comfortable learning in‑house systems. Knowledge of telephony/contact centre software is an asset.
    • Experience: 1–3 years of customer service experience, preferably in a call centre or client‑facing environment.
    • Bilingual: Written and verbal fluency in French and English.

    Education

    • High School Diploma, College, or University Education

    Other Information

    • Work Status: Full Time – Hybrid or Remote (based on province)
    • Location: 468 King St West, Toronto ON
    • Hybrid role: Candidates are expected to work onsite a minimum of three (3) days per week.
    • Reporting to: Team Lead, Operations
    • Hours Worked: 40 hours per week, daytime or evening shift, weekend or public holidays may be required.

    Salary


    $36,000 - $54,000 a year

    RPS Real Property Solutions is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources at


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