Digital Support Specialist - North York, Canada - Seneca College of Applied Arts and Technology

Seneca College of Applied Arts and Technology

Verified Company

North York, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join the Renewed Seneca, The Next Seneca
:

Guided by _The Next - A Strategic Plan for Seneca Polytechnic_, we offer a working environment that is innovative, flexible and encourages risk-taking.

Joining Seneca Polytechnic brings opportunities for professional development and career growth. We focus on health and wellbeing in all its forms to provide a great employee experience.

Position Summary:

As a Digital Support Specialist, you'll be working closely with all departments, service areas, and academic divisions to develop digital resources for promotional and communications purposes within the Customer Support environment, supporting both Salesforce and self-service tools.

You'll be tasked with providing recommendations and support throughout project planning, from conceptualizing and developing to implementing, delivering, and evaluating projects and services.

Your main goal will be to ensure that content is in line with the Seneca brand, strategic objectives, and writing standards to be used on webpages, social media, and other platforms.

Additionally, you will have a strong technical background to troubleshoot issues, provide system maintenance support and upload content.

Work on-site a minimum of 2 days a week based on operational needs. Inter-campus travel is required.

Responsibilities:

Planning and Development Support

Managing requests in a timely manner for new content to be posted on a variety of digital platforms.
Reviews copy submitted by others across Seneca.
Ensures the writing style is consistent with Seneca's brand voice for customer support, usage standards and readability.
Ensures the material is concise and 'on message' (i.e., conveys the originator's intended message and is in step with Seneca's customer support principles).
Participate in Digital Support oncampus operations as necessary.

Content Creation

Design, implement, and evaluate digital media content and engagement platforms which support student learning and encourage selfservice in an intuitive and accessible way.
Works with internal stakeholders to identify new content goals, find consensus on the approach, assemble supporting information, and discuss messaging and content.
Leads in the implementation of digital strategies designed to support knowledge transfer and retain students at the college.
Creates learning plans, facilitation guides, training modules and collaborative content with key stakeholders for all stages within the student life cycle.
Assist in various Customer Support planning initiatives & special projects including largescale events such as Open House and Orientation.

Research and Communication

Reviews user data and patterns in Salesforce to obtain content and ideas.
Coordinate and maintain various interdepartmental communication pieces through the development of new content.
Collaborate with various departments to include content and deliver broadcast schedules.
Work with the Manager to ensure department websites, intranet and other online resources are up to date.
Performs other duties as assigned.

Qualifications:

Education

A minimum completed three (3) year diploma or degree in communications, digital media, public relations, graphic design, and/or marketing.

Experience

A minimum of two (2) years of experience in Communications, Public Relations, Marketing, Digital Media or Design preferably with a focus on education and customer engagement.

Skills

Exceptional writing and editing skills, interpersonal and customer service skills.
Strong understanding of the student journey, academic processes and the organizational structures within Seneca.
Superior time management, organizational and project management skills
Ability to prioritize and juggle competing deadlines while working both independently and as part of a team.
Exceptional writing and editing skills and excellent interpersonal and customer service skills.
Awareness of Accessibility for Ontarians with Disabilities Act as it applies to web and other communication platforms.
Demonstrated experience with HTML, web content management systems, professionalstandard layout programs (Adobe InDesign) and professionalstandard vectorbased rendering software (Adobe Illustrator).
Demonstrated understanding of photographic and video principles including use of digital cameras and photographic editing software (Adobe Creative Cloud)

Note:

A skills assessment test will be administered during the recruitment process.

A combination of relevant experience and education may be considered as equivalent to the above requirements in the event that there are no internal applicants that meet the qualifications as posted.

Equivalency will be assessed by the talent acquisition team.

Job Details

External Posting Date:

June 16, 2023

External Closing Date:

June 21, 2023

Pay Range:

Payband I - $ $41.94 (Start rate: $36.19)

Hours:
35 hour