Life Enrichment Manager - Mississauga, Ontario, Canada

‎ · When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy ...

Job description

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When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

COMMUNITY NAME

Sunrise of Mississauga

JOB OVERVIEW

The Life Enrichment Manager is responsible for consistently engaging residents in familiar routines of daily living through personalized Life Skills that "Create Pleasant Days" for residents. Life Skills are familiar tasks that residents enjoyed doing in the past that can still bring a sense of success, meaning, and purpose in the present. The Life Enrichment Manager is responsible for designing Life Skills to reflect each resident's past interests and for providing them with encouragement, prompts, and hands on assistance. The Life Enrichment Manager is responsible for demonstrating the Mission for Sunrise, "To champion quality of life for all seniors" in the Reminiscence neighborhood in accordance with federal, state/provincial, and local laws, standards, and regulations, and Sunrise policies to promote the highest degree of quality care and services to our residents.

RESPONSIBILITIES & QUALIFICATIONS

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Life Skills Program

• Evaluate resident's interest and involvement in Life Skills.
• Develop Life Skills tailored to each resident's unique needs and abilities.
• Engage residents in Life Skills throughout the day and evening.
• Ensure that every resident has an opportunity to engage in Life Skills or other life enrichment activities daily.
• Review resident profile and the Individualized Service Plan (ISP) and spend time talking with residents and family members to determine the best Life Skill or life enriching activity for each resident.
• Ensure the Life Skill is included on the demographic profile of each resident and apply the information by being responsible for implementing, leading, and motivating others in the appropriate Life Skill for the residents in partnership with the Reminiscence Coordinator (RC).
• Organize small groups or clubs that address those similar needs and preferences in a small group/club setting using the resident's demographic profile information.
• Ensure that the Life Skill is included on the socialization and leisure activities section of the ISP.
• Act as a role model and encourage other team members to engage in Life Skills with residents.
• Assist residents to and from the Life Skills stations and other normalizing life enriching activities and routines.
• Record and document resident participation according to Sunrise quality service standards.
• Maintain and expand Life Skills stations and other life enriching programs and replenish supplies as needed.
• Assist in maintaining an inventory of Life Skills programming supplies.
• Assist residents with daily care of any animals and/or plants as part of the Life Skills program and services.

Resident Focus

• Review, read, notate, and initial the Daily Log and Department Log to document and learn about pertinent information and any resident's physical and behavioral/communication pattern changes as well as Life Skills information.
• Review the ISP, Resident Profile, Demographic Profile, and Addendums for every new resident.
• Give input on the Demographic Profile and ISP to ensure that each resident has a personalized Life Skill listed that reflects their past interests and reflects their current abilities.
• Practice positive resident relations following our Sunrise Shared Values, respond to resident and family member requests, and direct resident and family member feedback to immediate supervisor.
• Assist Reminiscence Coordinator (RC) to ensure each resident's Memory Box is completed within two (2) weeks of move-in.
• Maintain and protect the confidentiality of resident information.

Volunteer and Community Focus

• Assists with and support local businesses, organizations, and schools in the development and retention of the community volunteer programs under the leadership of the (RC) and Activities & Volunteer Coordinator (AVC).
• Assist with the volunteer orientations, volunteer training programs, and appropriate volunteer paperwork according to Sunrise standards.

Dining Service

• Serve meals in the dining room.
• Assist residents in Life Skills in the dining room during set up and clean up.

Risk Management and General Safety

• Partner with community team to ensure community is in compliance national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
• Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
• Report all accidents/incidents immediately.
• Report all hazardous and unsafe conditions and equipment immediately.
• Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes.

Quality Assurance and Regulatory Compliance

• Demonstrate proficiency and understand the Quality Service Review (QSR) process and essential quality service standards pertaining to enriching resident centered activities and programming and partner with community team in striving for excellent quality care and service as measured in the QSR process.
• Partner with community team to ensure community follows all federal, state/provincial, and local laws and regulations and Sunrise quality standards for resident care and services.
• Maintain and/or exceed standards of cleanliness, hygiene, proper attire, and health.

Training and Contributing to Team Success

• Participate as a member of a team and commit to working toward team goals.
• Demonstrate in daily interactions with others, our Team Member Credo.
• Commit to serving our residents and guests through our Principles of Service.
• Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
• Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Perform other duties as assigned.

Core Competencies

• Ability to handle multiple priorities
• Possess written and verbal skills for effective communication
• Competent in organizational and time management skills
• Demonstrate good judgment, problem solving and decision-making skills
• Ability to make responsible choices and decisions and act in a resident's best interest
• Ability to work semi-independently without direct supervision by following community procedures and guidelines
• Ability to follow through on assigned tasks

Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• One (1) year experience required working with memory impaired seniors
• High School diploma/GED accepted and may be required per state/provincial regulations and certification(s) may be required per state/provincial regulations
• Ability to lead the life enrichment component of the Reminiscence program by connecting residents with Life Skills and other life enrichment activities that meet their unique preferences, abilities, and basic human needs
• Possesses knowledge of how to adapt life skills to the cognitive and functional ability of each resident thereby being able to motivate and encourage residents
• Ability to Inspire, motivate, and encourage volunteers and fellow team members to engage residents in meaningful and purposeful activities
• Demonstration of proficiency in computer skills, Microsoft Office, and Sunrise applications with the ability to learn new applications
• As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance

ABOUT SUNRISE

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift 
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

COMPENSATION DISCLAIMER

Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT

Upon request, Sunrise Senior Living will provide accommodation to a job applicant with a disability during its recruitment process. If you require accommodation during this process please contact