Warranty Service Technician - Regina, Canada - Kohltech Windows & Entrance Systems

Kohltech Windows & Entrance Systems

Verified Company

Regina, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Kohltech Windows and Entrance Systems is one of Canada's largest window and door manufacturers.

We believe our growth and success can be directly attributed to the emphasis we place on service, quality, and innovation and the involvement, commitment and enthusiasm of our outstanding employees.

Kohltech has manufacturing facilities in Nova Scotia, Ontario and Alberta.

Kohltech Windows & Entrance Systems has been recognized for overall business performance and sustained growth with the Canada's Best Managed Companies designation.

Job Summary:

Reporting directly to the Customer Service Manager, the Warranty Service Technician is responsible for all aspects of field service work, and based out of Regina, SK (and surrounding areas).

Responsible for scheduling service calls, completing calls, preparing and completing service documentation and working closely with Dealer network and end customer to ensure that customer needs are being met.

Job Duties:

Schedule service calls in assigned territory a minimum of 48 hours in advance
Coordinate service calls with dealer and customer and Warranty Coordinators.
Troubleshoot service problems and effect repair/ replacement
Decide as to appropriate remedy for handling customer complaints and fulfilling service obligations
Complete service calls in a timely fashion
Maintain all paper work in an organized fashion and submit to warranty department weekly
Maintain and care for company property including vehicle, tools, phone, etc.
Collect data and report on findings at weekly service meeting
Dress in a manner that is fitting of a Kohltech representative
Other duties as required from time to time

Qualifications:

Knowledge of window and door systems and installation standards considered an asset
Preferably 5 years of warranty service experience
Proficiency in working with hand and power tools
Understanding of window and door components and construction of same
Capable of working with little to no supervision
Ability to make decisions quickly that are consistent with Company policy/objectives
Willingness to travel with occasional overnight travel
Strong attention to detail
A team player with good interpersonal skills and a strong customer focus
Ability to learn new processes in a fastpaced environment
Must be bondable, have a valid driver's license and be able to supply a drivers abstract
Able to work overtime as needed
Proficiency with electronic devices