Gestionnaire de cas Infirmière de terrain bilingue - Markham - Sentrex Health Solutions

Description

Position Type: Full Time

Department: Patient Programs

Work Location: Quebec

Work Arrangement: Hybrid

Work Hours: Standard business hours, Monday to Friday

Travel Required: Yes, up to 30%

Overview

Sentrex Health Solutions is a Canadian company that provides specialty distribution and patient support services for pharmaceutical manufacturers, physicians, and patients. We offer innovative solutions to ensure patients have access to the support they need to maximize treatment outcomes, backed by integrated technology and cross-functional teams. Our core capabilities include specialty pharmacy services, customized warehousing, wholesale & distribution, patient support programs, and services for clinicians and health care professionals.

Why join us

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be part of a high-performing team
• Collaborative and engaging workplace culture that values our people
• Flexible working environment supporting work-life balance
• Diverse and inclusive culture where talent and excellence are valued
• Growth opportunities with strong internal training and development ongoing throughout the year

The Opportunity

The Field Nurse Case Manager (FNCM) is part of the Patient Services team, coordinating and delivering services related to the patient support programs. The FNCM manages all aspects of program support and may act as the primary contact for assigned health care providers, ensuring patients have easy access to the program and their therapies. The role includes assisting the prescribing physician with patient enrolment, including on-site visits to gather necessary information for forms in a concise, organized, and professional manner.

A Day in the Life

• Perform HCP and patient registration activities according to program protocols and procedures
• Process data entry for information collected during program delivery
• Respond to general inquiries by phone or web platforms about services, disease state or product information
• Provide medical support to patients and HCPs, including education on diseases and therapies
• Participate in training sessions on therapies provided by the pharmaceutical team
• Provide telephone support, including maintenance and adherence support as needed
• Administer and follow case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, and adverse event reporting
• Work with the reimbursement specialist and physician to secure funding for therapies and assist with alternative funding when needed
• Attend patient meetings to educate patients and providers about disease/product information and case management services
• Identify and report adverse events to Health Canada and Med Info and document in source and third-party systems
• Maintain confidentiality of client and company information
• Liaise with physicians' offices, pharmacies, infusion service providers to deliver coordinated service and resolve issues
• Participate in ongoing continuing education and develop training materials for new PSP team members
• Adhere to Sentrex Health Solutions policies and procedures
• Enroll patients into the program and complete required follow-ups
• Proactively support patients and HCPs, including enrollment, renewals, and reimbursement facilitation
• Follow program protocols to ensure continuity of service delivery
• Travel to physician offices as requested
• Other duties as assigned by management

What you need to be set up for success

• Must be a Registered Nurse in good standing with the provincial College of Nurses
• 2–4 years of clinical experience
• Experience in a Patient Support Program is an asset
• Proven ability to work in a team environment
• Ability to resolve conflicts professionally

What makes you a great fit for this team

• Commitment to delivering high service levels to internal and external clients
• Adaptable with a track record during growth and organizational change
• Proven ability to build trust and influence at multiple levels
• Clear and impactful communication style
• Excellent organizational skills and ability to build effective working relationships

Why join Sentrex

We value our employees. Permanent full-time employees receive:

• Competitive salary and generous vacation entitlement
• Wellness program (five paid days off for well-being)
• Paid sick days
• Competitive benefits including dental and extended health, AD&D, LTD, and life insurance
• Employee and family assistance program
• RRSP matching program

EEO and application information

Sentrex Health Solutions is proud to be an equal opportunity employer, committed to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality. We encourage you to apply; only candidates meeting the requirements will be contacted for an interview. Accommodations are available upon request during the selection process.

We encourage you to apply and accept all applications; however, only candidates who meet the specified requirements will be contacted for an interview. Accommodations can be made available upon request for those candidates taking part in the selection process.