Bilingual Reservations Agent - Québec, Canada - PROVINCIAL AEROSPACE LTD

PROVINCIAL AEROSPACE LTD

Verified Company

Québec, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At
PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service.

If you enjoy working in a fast
- paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our customer service team

We are currently seeking a full-time
permanent
Customer Care & Reservations Agent to serve our
Quebec market in
Montréal or Sept-îles QC, or
remotely.

Job Duties:

Quote fares and book flights for customers;
Ticketing support;
Provide customers with necessary information connected with flights;
Communicate with customers to determine individual needs;
Address Customer Service issues with empathy and understanding;
Provide general information on PAL Airlines policies and procedures;
Must make use of excellent communication and sales skills;
When necessary, identify and implement solutions to meet evolving industry and customer needs;
Other assigned duties as required.

Qualifications:

Completion of secondary schooling in a related field Is preferred
1+ years of customer service experience is required
Experience in Travel and Tourism is preferred

What we offer:

Travel privileges with PAL and its network
Comprehensive health benefits including medical, dental, vision, and life insurance
Defined Contribution Pension Plan
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

CLOSING DATE:
Applications will be accepted until September 1, 2023.