Member Experience Advisor - Lethbridge

Only for registered members Lethbridge, Canada

2 days ago

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Job summary

We are hiring a Member Experience Advisor to join our Crossings branch. This role acts as the first line of support as members work towards their financial goals. The ideal candidate will have excellent customer service skills and experience in a customer-facing role.

Responsibilities

  • Provides exceptional member service that builds trust through responsive service and support to deliver what is right for every member.
  • Processes various cash and non-cash member service transactions including deposits withdrawals payments account updates balances money orders credit card advances calculations of foreign domestic exchanges cheque cashing electronic funds transfers account closures.
  • Pursues generates sales referrals by promoting Servus products services to members potential members analyzing their needs clearly explaining potential solutions benefits recording all referrals forwarding appropriate internal personnel.

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