Operations Leader Ophthalmology Admin Eye Clinic - Toronto, Canada - Unity Health Toronto

Unity Health Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB DESCRIPTION
The retina clinic at St. Michael's hospital is one of the busiest clinics in the hospital with upwards 300 patient visits each day. The department is comprised of medical secretaries and ophthalmic assistants who support a group of retinal surgeons and fellows.

The operations leader reports to the CLM and is responsible for supporting the daily operations of the retina clinic and operations of each of the retinal offices.

The operations leader also supports hiring, onboarding and training new medical secretaries and ophthalmic assistants.

DUTIES & RESPONSIBILITIES:

Coordinates the daily operations of the retina clinic and the medical secretaries and ophthalmic assistants within ophthalmology in collaboration with each office and respective physician
Coordinates staff schedules and coverage plans when staff call in sick or are on vacation
Reviews performance dashboards to aid in coordinating daily work flow activities, including reassignment of duties based on departmental needs
Reviews and monitors data quality reports to help identify issues and develop solutions to improve service
Reviews operations on a regular basis and develops process improvements that will facilitate better service to patients and stakeholders
Implements process improvement initiatives
Provides ongoing support to the team through daily huddles
Co-Leads departmental staff meetings
Develops stakeholder feedback tools and monitor results
Works closely with the Manager and collaborates with other leaders in Ophthalmology to recommend and implement innovative solutions
Creates and approves clerical staff schedules, including vacation requests
Addresses staff concerns and assist staff in resolving issues
Collaborates with the manager on conflict resolution, performance and training needs
Covers the other operations leader when they are on vacation or off sick
Ensures that departmental activities are compliant with applicable collective agreements
Other duties as required

QUALIFICATIONS:

Must have completed a Diploma in Business/Health Administration, or equivalent experience
Must have completed a Medical Terminology Certificate
Minimum 5 years¿ experience in Administration and Customer Service required, leadership/supervisory experience preferred
Minimum 15 years experience in Ophthalmology required (preferably in surgical retina)
Project management experience required
Knowledge of Hospital Information Systems such as Soarian Scheduling, PACS, Merge, ADT and other electronic medical records
Demonstrated ability in facilitating team building and customer service
Demonstrated ability to resolve issues and work in a stressful environment
Demonstrated ability to work with staff at all levels
Strong interpersonal skills and conflict management skills
Strong organizational skills with the ability to effectively set work priorities and work without supervision
Effective communication skills, both oral and written
Strong IT background
Knowledge of registration/scheduling
Knowledge of Pertinent legislation (PHIPA, Public Hospital's Act)
Knowledge of applicable collective agreements (LiUNA and CUPE clerical), preferred
Knowledge of continuous quality improvement process improvement
Demonstrated excellent attendance record

Approximate Contract Term: 15 months contract (9/22/2025)