System Administrator, ERP - Mississauga, Canada - Chartwell Retirement Residences

Chartwell Retirement Residences

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Chartwell Corporate Office
7070 Derrycrest Drive, Mississauga, Ontario L5W0G- Full-Time

Ref:
April 14, 2023

At Chartwell, we're all about Making People's Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country.

Seniors Housing
General Ledger
Accounts Payable
Accounts Receivable
Asset Management
Point of Sale/Restaurant Management Systems
Customer Relationship Manager
Resident & Unit Management
Electronic Health Record
Reporting & Analytics

The Systems Administrator, ERP is a trusted and valued resource for all Chartwell ERP end-users and possesses a superior customer service mindset.

Equally important is their strict adherence to IT general controls and Chartwell policies and procedures.

They will deliver support to end users in the organization about how to use ERP software efficiently and effectively fulfilling business objectives.

This includes troubleshooting of ERP software issues raised by internal users from key business units.

Key Activities:

The System Administrator, ERP must.

Provide technical help, support, and management of the incident and request workflow for all ERP systems, ensuring best practices are being followed.
Review, troubleshoot, resolve and/or escalate system errors and issues to the system vendor when necessary.
Perform user access and role provisioning related tasks.
Assist in development of standard reports for ongoing customer needs.
Provide support when needed to project teams during upgrades and enhancements.
Follow strict adherence to documentation standards for all incidents.
Follow strict adherence to all IT general controls, supporting compliance reporting and directly participating in a disciplined incident management framework.
Follow IT Service Management and Asset Management best practices, following operating procedures, adhering to standards of quality (process and product)
Develop SOP's and documentation and ensure existing documentation is up to date and organized.
Participate in rotational standby/oncall duties as needed.
Perform administrative tasks as required.
Stay abreast of emerging technologies.

Skills & Abilities:

Proven knowledge in SQL scripting.
Proven knowledge of and experience with ERP software and database structure.
Provide ongoing support and troubleshooting, root cause analysis, and problem management.
Excellent creative and analytical skills
The ability to work independently, to be proactive and selfsufficient.
Effective communication skills that include strong written, oral and presentation abilities.
Selfmotivated, creative and innovative with the resources at hand.
Strong team player.

Qualifications:

_Experience:
_

3+ years progressive Information Systems experience working with ERP implementations and support.
Experience with Yardi ERP software is considered an asset.
Full cycle accounting experience is considered and asset.
A working knowledge of Customer Relationship Management processes is considered and asset.
A working knowledge of Electronic Health Record processes is considered and asset.
Experience in the seniors housing, health care or real estate sector and/or multisite enterprise is considered an asset.

_Education:
_

College or University degree in Computer Science, Management Information Systems, Software Administration or equivalent.
ITIL certification or applied knowledge is considered an asset.

Special Requirements

Availability to work nonstandard hours and be flexible concerning workdays.
Irregular work hours required during peak deliverable periods.
Occasional travel to corporate offices and/or residence locations.

Chartwell's commitment to diversity and inclusivity is a commitment to hire people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work.

We thank all applicants for their interest however only those selected for further consideration will be contacted.