Travel Administrator and Reservations Agent - Montréal, Canada - Jonview Canada

Jonview Canada
Jonview Canada
Verified Company
Montréal, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Open Position:
TD Admin Coordinator/Reservations Agent


Status:
Permanent, Full time


Location:
Montreal


VALUES:


WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.


WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.


WE GO BEYOND our responsibilities to our customers, our colleagues, the community, and the environment.


Description:


Responsibilities:


  • Process new reservations, cancellations, and amendments to existing reservations
  • Create, recommend, and suggest itineraries
  • Respond to queries regarding itinerary products and services from clients, and suppliers
  • Build relationships with key clients
  • Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
  • Proof reservations to ensure the accuracy and smooth running of booked itineraries
  • Respond to complaints post travel
  • Accurately reconcile all Tour Director Expense Reports
  • Accurately reconcile and prepare for accounting Tour Director's Optional Sales Report
  • Provide Tour Directors with required supplies such as Name Tags, Manuals, Documentation, etc., and administer the distribution of such supplies
  • Book travel arrangements (air, train, coach) and look up pricing for accommodation (if required) for all Tour Directors
  • Consistently conduct oneself in a positive, professional, and friendly manner towards staff and clients.
  • Encourage and support all Jonview procedures, decisions, and events.
  • Participate in departmental, team, and corporate meetings as required.

Position Requirements:


  • Bilingualism French/English
  • Post-Secondary School Education
  • 2 to 3 years of Tourism experience
  • Able to work from the office during the season of the TD Administrator position
  • Ability to work under pressure and multitask
  • Strong attention to detail and autonomy
  • Dedicated to a high level of customer service
  • Able to plan, organize and set priorities & manage processes
  • Finance, basic accounting, Excel
  • Knowledge of Canadian Tourism an asset.
  • Accounting in a tourism environment an asset.

Job Types:
Full-time, Permanent


Salary:
$35,000.00-$40,000.00 per year


Benefits:


  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Onsite parking
  • Profit sharing
  • RRSP match
  • Tuition reimbursement
  • Vision care
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Overtime pay

Application question(s):

  • Are you authorized to work in Canada?
  • What are your salary expectations?
  • Do you speak other languages?
  • Where are you currently located? This position includes working from our Montreal office during the spring/summer season and remotely during the fall/winter season.

Experience:


  • Administration: 2 years (preferred)
  • Accounting: 2 years (preferred)
  • Travel/Tourism/Hospitality industry: 2 years (required)
Microsoft Excel: 2 years (preferred)


Language:


  • French (required)

Work Location:
Hybrid remote in Montréal, QC
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