User Support Technician - Rocky Mountain House, Canada - Hy-Tek Computer Sales and Service Ltd.
Hy-Tek Computer Sales and Service Ltd.
Rocky Mountain House, Canada
Verified Company
2 weeks ago
Description
Work Term:
Permanent
- Work Language: English
- Hours: 35 to 44 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 2 years to less than 3 years
Work setting:
- Willing to relocate
- Help desk
- Internet Service Provider (ISP)
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Certificates, licences, memberships, and courses:
- CompTIA Security+ Certification
- Network+ Certification
- A+ Certification
Computer and technology knowledge:
- Android
- MAC
- Linux
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Image editing software
- Project management software
- Programming software
- MS Office
- MS Windows
- SharePoint
- TCP/IP
- Wireless networks
Security and safety:
- Basic security clearance
- Criminal record check
Transportation/travel information:
- Own transportation
- Own vehicle
- Willing to travel
- Valid driver's licence
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Own tools/equipment:
- Computer
- Internet
- Cellular phone
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Screening questions:
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- Do you have the aboveindicated required certifications?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?
Other benefits:
- Free parking available
