Care Coordinator - Toronto, Canada - CBI Health
Description
As a Care Coordinator, you will:
- Use scheduling software effectively to fulfill patients' care plans
- Provide field staff with accurate schedules on a weekly basis
- Ensure care providers are scheduled effectively and efficiently
- Communicate effectively with care providers to ensure schedules are carried out
- Communicate with patients and families when schedule challenges arise, and problemsolve effectively
- Maintain accurate records of care provider availability
- Maintain continuity of care whenever possible
- Take into consideration the individual needs of patients (and families), and of care providers, when making decisions
- Maintain accessibility by phone for patients, care providers, referral sources and other stakeholders
- Actively pursue positive relationships with care providers and patients
- Follow up appropriately on missed visits
- Liaise with Care Supervisors to share patient and care provider feedback
- Resolve or escalate, as required, client concerns/issues
- Ensure dated notes are timely and clear, and contain appropriate and required information
- Ensure accurate, timely documentation and/or phone calls, both external and internal
- Prepare daily performance and tracking reports in a timely manner
- Enter all critical and relevant information into the system for appropriate followup and documentation
- Escalate appropriate concerns or risks for review and/or followup.
To take on the role of Care Coordinator, you must:
- Have customer service experience
- Have computer skills, with proficiency in Microsoft Outlook, Word, and Excel
- Demonstrate excellent telephone etiquette
- Be able to remain calm in stressful situations
- Be able to empathize with the complexity and difficulty of each client or field staff situation
- Be a detailoriented, adaptable and customerfocused team player
- Combine strong interpersonal skills with analytical problemsolving abilities
- Be selfdirected, goaloriented and able to manage time and priorities
- Possess medical knowledge or a medical background, and supervisory skills will be considered assets
When you join our team as a Care Coordinator, you'll belong to one of Canada's leaders in the healthcare industry, with 250 locations across the country.
As one of the largest healthcare networks in Canada, we're proud to be named one of Canada's Best Managed Companies, Platinum Member and Canada's 10 Most Admired Company Cultures.
Join us at CBI Health - Because Your Care Matters
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests._
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