Screening Agent - Montréal, Canada - Mintz Global Screening

Mintz Global Screening

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting to the Manager of Operations, the Screening Agent is responsible for the daily processing of Mintz Global Screening.

The agent must treat all services in accordance with company procedures and understand and respect the instructions given by their superiors.

These services mainly include verifying references at all levels, driving records, diplomas, professional accreditations, and other services offered by the company.

Responsibilities:

To provide customer service in accordance with company standards and in adherence to the specifications of the service contracts, the Screening Agent shall:

Execute the verification work using the available tools and remain updated on new services, procedures and applicable laws
Acquire the necessary consent documents for the requested verification
Understand clearly the nature and limits of the mandate given by the client
Conduct regular monitoring according to customer needs and answer their questions on time
Provide results to the clients according to established procedure and provide other avenues of research, if necessary
Meet client services deadlines
Make

outbound calls and answer incoming calls to complete verifications

Ensure compliance with the company standards of privacy and security
Work with team members to ensure that excellent customer service is provided
Maintain good relationships with colleagues and supervisors
Maintain a clean and operational working environment
Refer to the team leader for advice, answers to their questions, and advise of any

problematic situations

Perform other duties that may be assigned by one of their superiors

Required Qualifications:
Knowledge and Education

Diploma or degree from a high school or college that is recognized in Canada
Bilingualism in English and French is an asset
Typing ability (minimum typing speed)

Experience, Skills and Abilities

A minimum of one year of experience in customer service
Experience in human resources or recruitment (an asset)
Excellent computer skills, web, a conventional database, or other tool to perform audits
Strong organizational skills, autonomy, detailoriented
Capacity to clearly communicate research results
Good verbal and written communication skills
Aptitude to work both in a team and individually
Ability to work in a changing environment