Client Representative - Ottawa, Canada - Ministry of the Attorney General

Ministry of the Attorney General

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Office of the Public Guardian Trustee (OPGT) delivers a unique and diverse range of services that safeguard the legal and financial interests of vulnerable adults.

If you are interested in providing financial guardianship services to clients who are incapable of making decisions regarding personal finances, property or health, consider this rewarding opportunity with the Ministry of the Attorney General.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?: You will:

research all aspects of client's financial, business and legal affairs to identify and protect client's assets and identify liabilities

- visit clients and assess circumstances and needs relevant to OPGT's area of authority, which can include exposure to unsanitary conditions and unsafe neighbourhoods, anger, hostility and verbal abuse from clients and family members, and occasional exposure to bacteria/viral
- develop individual budgets for clients based on assessment of current and future financial resources, personal needs/expenditures, lifestyle, prior capable wishes, needs of dependents, etc
- monitors client's financial situation on an ongoing basis, adjust budgets to accommodate changes in needs or life situation (i.e. nursing and retirement homes, other care facilities)
- ensure client's income cheques are redirected to OPGT and deposited to appropriate accounts
- visit clients and assess circumstances and needs relevant to OPGT's area of authority
- maximize client's financial resources by identifying and securing benefits

How do I qualify?:

Mandatory:

- you are proficient in English as well as in oral and written French at the advanced level

Technical Knowledge:

- you have knowledge of financial management practices to manage assets, develop individual budgets and monitor/manage client's financial situation
- you are proficient with computer software to access data and prepare reports

Analytical, Organizational and Problem Solving Skills:

your analytical skills allow you to review financial information that may be conflicting, inaccurate or incomplete

- your organizational skills allow you to set priorities and work in a high volume environment while meeting conflicting deadlines
- you are able to assess client needs, develop alternatives and identify best course of action to protect client's financial interests

Negotiation, Communication and Interpersonal Skills:

- your mediation, negotiation and conflict resolution skills allow you to deal with clients who suffer from mental illness, brain injuries or developmental disabilities
- your counselling skills allow you to gain cooperation of clients, family members and others in implementing financial plans

Your conflict resolution skills allow you to address differences of opinion or expectations, including deescalating situations where clients and/or family members may be angry, confrontational, or uncooperative

- you are able to negotiate financial settlements with creditors

Additional Information:

Address:

2 Bilingual English/French Permanent, 351 Preston St, Ottawa, East Region, Vulnerable Sector Check, Credit History Check

Compensation Group:

Association of Management, Administrative and Professional Crown Employees of Ontario
Understanding the job ad definitions

-
Schedule:

6
Category:
Customer and Client Services
Posted on:
Wednesday, February 14, 2024
Note:
This ad is also available in French.

Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results.

If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision.

The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the po