Junior IT Systems Specialist - Ottawa, Canada - Eperformance Inc.

Eperformance Inc.

Verified Company

Ottawa, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Junior IT Systems Specialist will be responsible for assisting in providing systems support services on Eperformance Client projects and support contracts.

This role will involve participation in deployments, technical problem diagnosis, and systems design and, is incumbent on solving problems and getting things done for related project teams working on client solutions.

Duties and Responsibilities will include:

Troubleshoot, diagnose, and solve cloud software systems problems
Troubleshoot, diagnose, and solve cloud and network support problems
Coordinate the troubleshooting and resolving of client technical issues
Provides data reports for system support management
Perform planning, coordinating, testing, and installation of new updates/releases.
Understands client processes for the management of the government granting service cycle
Establish backup and recovery policies and procedures
Provide support to clients and colleagues for hardware and software related issues pertaining to Eperformance equipment/work
Onboarding new staff by setting up accounts and hardware sufficient for their needs
Understand and manage Microsoft licensing for managed client solutions

Qualifications:

Degree or diploma in Computer Science, Engineering or Information Technology, or equivalent
Strong interpersonal skills
The desire and willingness to learn new things and be part of a busy and dynamic team with often changing priorities
Excellent time management and problem solving skills

Qualifications which would be considered an asset but are NOT required:

Experience in Microsoft systems and/or network support, in particular, experience building, managing, and troubleshoot existing network and system environments based on the Microsoft Windows Server
Experience with Microsoft SQL Server
Experience in Virtual Machine management (i.e. Hyper V, VMWare)
Experience with the following software/protocols: ADFS, Active Directory, DNS, Windows Firewall, VPN and PAT
Experience with Azure and Azure Active Directory, and/or with Microsoft Dynamics CRM and SharePoint would also be beneficial.

Job Types:
Full-time, Permanent

Salary:
$50,000.00-$70,000.00 per year

Benefits: