Account Representative - Surrey, Canada - DIVERSEcity Community Resources Society

DIVERSEcity Community Resources Society

Verified Company

Surrey, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Account Representative:

DIVERSEcity Community Resources Society Surrey, BC $24.48 to $28.52 per hour

DIVERSEcity's Interpretation, Translation and Language Testing department is a is an industry leading social enterprise business unit providing critical language support services to the market in a fee for service model that integrates for-profit business processes into a social services mission driven organization.

We are looking for a unique individual that brings a combination of strong business and leadership skills with a passion to make a difference in the communities we serve.

We are currently recruiting for the role of
Account Representative to join our team in Surrey, BC.

The key areas of responsibility are:

Assist in billing of customers and processing of vendor forms;
Following up on the outstanding invoices;
Ensuring vendor forms are completed correctly;
Assists in other billing tasks that may be assigned;
Processing of the transactions in the CRM;
Accounts receivable and accounts payable functions;
Assist in monthly reports and statistics;
Manage large amounts of inbound and outbound calls promptly
Building lasting relationships with clients and other call center team members based on trust and reliability;
Receive business requests for interpretation and translation services, schedule and assign contract staff;
Entering data into database software and checking to ensure the accuracy of the data that has been inputted;
Maintain intake, evaluation, record keeping and requisitions.
Diploma or certificate in business administration or accounting.
Two or more years' of work experience in a customer service related role preferably in a call centre environment;
Experience with financial systems including accounts receivable, accounts payable, invoicing and collections;
Proficiency with computers, especially with CRM software, and strong typing skills;

Skills and abilities:

Highly professional telephone manners, interpersonal skills, excellent organizational and time management skills;
Fluent in oral and written English and fluent in an additional language;
Goaldriven with ability to work under pressure;
Good problemsolving skills;
Strong communication and negotiation skills;
Ability to work well with volunteers, public, and staff from diverse cultural backgrounds;
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

This position requires union membership. A Criminal Record Check is a requirement of employment.

APPLICATION REQUIREMENTS:

ADDITIONAL INFORMATION:

About DIVERSEcity
**We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.