Team Manager-operations - Vancouver, Canada - TELUS

TELUS

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Vancouver, British Columbia, CA Calgary, AB, CA Toronto, ON, CA- Req ID: Jobs by Category: Operations- Job Function: Customer Service- Status: Full Time- Schedule: Regular
Description:

Join our team

TELUS Health MyCareTM, empowers Canadians to take control of their health and the health of their loved ones by offering family doctor, mental health counselor and dietitian consultations in addition to digital health monitoring tools, all from an app on your smartphone.

This mobile app and service revolutionizes how Canadians can access healthcare.

It is also core to our Home Solutions strategy to advance the digital lives of Canadians with innovative integrated solutions across our wireline and wireless business.

Here's the impact you'll make and what we'll accomplish together

We are looking for a passionate and dynamic individual to join our team and play an important role in positively impacting Canadians' ability to access healthcare.

As a Team Manager, you will support a Clinical Operations team, building a performance-driven, highly engaged and collaborative environment for your team to manage day-to-day patient communications and pre
- and post-consult care.

Here's how

Foster a collaborative environment which focuses on delivering high levels of team member engagement
Support, coach, develop and mentor team members for both in role performance and next role career growth
Ownership over performance of your team: drive objectives and measures to support team member and customer satisfaction while maintaining operational excellence and cost effectiveness
Collaborate with the Recruitment team and help define the proactive retention strategy and support the execution
Interlock with partner teams such as Operations Workforce Management, Performance & Analysis, and Product Ops to drive and implement initiatives
Drive key initiatives and projects to enable team members to provide increasingly higher levels of service to patients
Ability to drive change and develop a team through ambiguity with a positive, cando attitude as team / tools / processes continue to scale

Qualifications:

You're the missing piece of the puzzle

Known for people leadership and relationship focused approach
Recognized for your ability and willingness to manage change and take full responsibility for personal actions as well as the actions of a team
Exceptional ability to drive results and create high engagement culture
A passion for continuous improvement, learning and growth, and a desire to deliver exceptional results
Customerfocused approach, with an understanding that every decision impacts the customer and partner experience
Flexibility to work evenings or weekends to support team members as needed

Great-to-haves