ATB 101 - Support Analyst Student - Edmonton, AB TJ N

Job summary

We exist to make it possible for our clients team members and communities Our purpose is more than aspirational It s a real commitment we live every day through our values what we call the ATB ID Life at ATB is about more than work In fact we re consistently recognized as one of Canada s top employers thanks to our high-care high-performance culture upheld by the three commitments we make to our team members Impact in action: No matter where you are in the organization you re empowered to make an impact in the lives of our clients and communities Thrive together: We want you—the unique authentic you—to feel safe and celebrated at work We re on a continuous journey to build the most flexible and inclusive programs Ready for tomorrow: We want to enable your success through interesting challenging work performance enablement learning development As ATB s next Support Analyst Student will provide frontline support for hardware software peripherals resolving support tickets timely manner escalates complex issues technical operations analysts appropriate Delivers expert deskside remote support ensuring peak performance all workplace hardware integrated conference room technologies Efficiently resolves technical issues meticulously documenting resolutions workflows ticketing system Collaborate cross-functional teams escalate high-priority implement long-term solutions Partners building standardized troubleshooting checklists knowledge base articles streamline resolution recurring incidents Skills experience & requirements Currently enrolled IT Systems Computer Science related school programs Working knowledge supporting organizational software hardware troubleshooting customization upkeep Some experience IT support customer service roles preferred Interpersonal Skills Communication Feedback Proficient active listening strong verbal written communication exchange constructive feedback Strategic Thinking Utilizes systems thinking critical thinking advanced problem-solving navigate complex issues Self-Management A self-motivated team player strong organizational planning time-management abilities Operational Execution Skilled prioritizing tasks effectively managing stakeholder expectations Don t meet all requirements?
A resume only goes so far expressing who you are unique perspectives bring If believe skills experience align role—but might not check boxes—we want hear from You encouraged candidates all work backgrounds equity-seeking communities experience levels apply seeking career drive perspective growth celebrated Want hear from us.

Job description