Schedule Coordinator/Outbound Cold Caller - Woodbridge, ON LL W

Role Summary · The Scheduler / Outbound Coordinator / Cold Caller is a critical operational role responsible for ensuring service appointments are scheduled efficiently, boards are maintained proactively, and client outreach drives revenue growth. This role executes a high-volume ...

Job description

Role Summary

The Scheduler / Outbound Coordinator / Cold Caller is a critical operational role responsible for ensuring service appointments are scheduled efficiently, boards are maintained proactively, and client outreach drives revenue growth. This role executes a high-volume multi-touch contact strategy while freeing the Service Manager and leadership from day-to-day scheduling bottlenecks.

The ideal candidate is highly organized, disciplined, and capable of managing 100+ client contacts daily while maintaining accurate records in the CRM. This person does not close sales, but ensures that qualified opportunities are passed to the Estimator / Sales role or Service Manager.

Key Responsibilities

1. Client Scheduling & Board Management

• Maintain the service appointment board, ensuring a minimum 2–3 week booking buffer for all technicians.
• Pre-book upcoming services for semi-annual and recurring clients.
• Adjust and update schedules based on technician availability and client needs.
• Coordinate closely with Service Manager to align priorities and resource allocation.

2. Outbound Calling & Multi-Touch Contact Execution

• Conduct high-volume outbound calls (80–120/day) to:
• Schedule upcoming service appointments
• Follow up on outstanding or incomplete service inspections
• Contact lapsed clients or cold prospects as instructed
• Execute multi-touch outreach for each client: phone, voicemail, SMS, and email follow-ups.
• Ensure all client interactions are logged accurately in the CRM.

3. Lead Qualification & Escalation

• Qualify outbound contacts and determine appointment readiness.
• Pass warm or high-value leads to Estimator / Sales or Service Manager for follow-up.
• Track and report client responsiveness and outreach outcomes.

4. Administrative Duties

• Maintain accurate client records in CRM or internal systems.
• Provide weekly reporting to Service Manager:
• Calls completed
• Appointments booked
• Board status 2–3 weeks out
• Notable client feedback or issues

Required Skills & Qualifications

• Proven experience in high-volume outbound calling, scheduling, or customer service
• Strong organizational skills and attention to detail
• Comfortable working in a target-driven environment
• Excellent verbal and written communication skills
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Familiarity with CRM software preferred (or strong aptitude to learn)

Desired Traits

• Persistent, professional, and persuasive without being pushy
• Highly disciplined and self-motivated
• Solutions-oriented with the ability to troubleshoot scheduling conflicts
• Team player who can coordinate effectively with Service Manager, Estimator, and technicians

Job Types: Full-time, Permanent

Pay: $42,000.00-$46,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Experience:

• Cold calling: 1 year (preferred)
• Door-to-door: 1 year (preferred)
• collections: 1 year (preferred)
• Sales: 2 years (preferred)

Language:

• English (required)

Work Location: In person