Vice President - Toronto, Canada - Peninsula Canada

Peninsula Canada

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company:
Peninsula Employment Services Limited

Job Title:
Vice President - Employment Services

Location:
Toronto, ON

Working Days:
Monday to Friday

Salary:
$160,000 - $180,000 plus bonus

About Us

Peninsula Canada is a provider of external HR and OHS solutions; including, employment relations and health and safety advice, consultancy, BrightHR Software and Peninsula brAInbox AI.

We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland and Labrador; with foreseeable plans of branching out to all provinces in Canada Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, most recently, Canada.

We employ over 2,500 people globally Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.

The Role of Vice President - Employment Services

Job Purpose

An outstanding HR professional who will be responsible for delivering the Peninsula HR service to our client base, ensuring a best in class experience from both a technical and customer experience perspective.

Job Overview

With a department of 35 FTE plus, delivering a HR service for over 5,500 clients - this is a critical role for our Canadian Business.

We are looking for someone who can bring dynamism, operational excellence, excellent people skills and technical expertise and can thrive working in a fast paced and entrepreneurial environment.

We need someone with a real operational view on how we can enhance the customer journey, deliver the Peninsula service through all available channels, embracing technology where possible.

The individual will also play a key part in working with the board to drive HR sales through their knowledge of the marketplace, driving referrals, and engaging with the Peninsula Sales Teams.

Day-to-Day Duties and Responsibilities

Manage the HR function for Peninsula Canada.
To drive performance in businesscritical key KPIs and develop and motivate a large department, achieving this through objective setting, vision and strong communication/leadership.
To manage the department to deliver against targets in relation to client service, retention, referrals and profitability.
To build and maintain an effective, cohesive and motivated service function, providing leadership and support to team leaders, colleagues and peers.
To lead and drive the Managers within the Employment Services/HR Department, ensuring they are close to their teams, and that their teams are being optimised from an output perspective and quality of service delivery is industry leading.
To proactively collaborate with management to design, develop and implement a portfolio of development strategies and initiatives to support business needs.
To ensure that knowledge levels of both sales and service teams and control mechanisms are maintained through the appropriate provision of business information, quality management, the monitoring of performance levels and the provision of development activities within an established culture of change.
To invest in the training and career development of your people to ensure exceptional service delivery.
To drive the coaching initiative within the department, ensuring team leaders and consultants receive the necessary coaching and support, achieving continuous improvement in quality across the department.
To undertake training with new and existing members of the team as identified through coaching, mystery shopping and in line with our learning and development framework.
To develop and implement a strategy to ensure there is strong technical knowledge across the department with high quality service provided incorporating best practice and fresh thinking ensuring to support employee and client retention.
To work closely with the CEO to help drive the strategy for increasing HR Sales across Peninsula Canada.
To report on and review all HR delivery metrics to the board on a weekly basis, identifying issues at source quickly and rectifying them.
To undertake and lead the mystery shopping within the department.
To deal with client complaints and any service issues in a timely manner, ensuring that a satisfactory conclusion is reached on all occasions.
To develop links and relationships with internal stakeholders to enhance existing relationships and to maximise development opportunities.
To contribute to effective cross department and cross team communication with a particular emphasis on collaborating with the wider Peninsula team & Group.
To promote awareness of additional services within the Group and subsequently drive referrals within the department.
To drive and deliver a handson culture within the department, remaining close to the detail in every aspect of HR for Peninsula Canada