Application Support Technician - Ottawa, Canada - Osler

Osler

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Osler, Hoskin & Harcourt LLP is one of Canada's leading business law firms with over 400 lawyers based in offices in Toronto, Montréal, Ottawa, Calgary, Vancouver and New York.

Osler advises many of Canada's corporate leaders, as well as U.S. and international parties with extensive interest in Canada.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena.

Our lawyers, students, management, and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas.

Osler is a dynamic and exciting place to further your career or carve out a new path.

Major Responsibilities

Performs A/V equipment setup to support virtual trials and other client and/or internal meetings
Performs basic network cabling and network/server installation
Analyzes, defines, and researches the end user's problem, identifies root cause, and implements/recommends solutions to appropriately resolve issue to the end user's satisfaction
Provides appropriate escalation of support requests for expedient resolution
Follows the Firm's established service standards to ensure consistent quality service is provided to internal customers
Logs information concerning Service Desk calls into a ticket tracking system to track history of calls and successful solutions for future reference purposes
Identifies recurring problems/trends; notifies and works with team to reach root cause solutions
Supports setup and integration of firm owned and personal mobile devices with firms' management system
Manage distribution of building access proximity cards for staff and visitors
Provides home and remote computer support as well as installations for Firm users as requested
Abides by Firm policies including the policy on confidentiality; maintains confidentiality of all computerbased information related to the Firm, its clients, and its employees
Flexibility to work day and evening shifts with occasional weekends and Holiday shifts
Performs other duties as required

Position Requirements
***_Education and Experience_

College or university accreditation in a technology related field
Experience in a service desk or other technical support role in a professional services environment
An equivalent combination of education, training and experience may be acceptable
Knowledge and Skills_
Proficiency with Microsoft operating systems and MS Office Suite
Basic knowledge of networking technology including WiFi, Citrix and VPN
Knowledge of PC imaging and deployment procedures
Knowledge iPhone/Android mobile devices
Excellent verbal communication, interpersonal and customer service skills
Advanced analytical, problem solving and troubleshooting skills
Strong written communication skills and ability to document troubleshooting reference materials

Accessibility and Accommodation

For the safety of firm members and visitors, Osler is committed to complying with the recommendations of public health authorities, including with respect to adopting mandatory vaccination policies.

Employment at Osler is therefore conditional on complying with any vaccination policies that Osler may adopt from time to time in response to the recommendations of public health authorities.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.