Call Centre Representative - Cambridge, Canada - Reliance Home Comfort

Reliance Home Comfort

Verified Company

Cambridge, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

LEARN, DEVELOP AND GROW - WITH RELIANCE

Start Date:
May 1, 2023

Type:
Full-time

Hourly Rate:
$ Commissions monthly incentive

Hours: 40 hrs a week, Shifts are Monday through Friday 8:45 to 5:15, rotational Saturday

Hybrid available upon successfully meeting KPI an department targets

By joining Reliance as a Call Centre Representative, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.

What will you do?

We are looking for passionate and dynamic individuals to join our team In the role of Customer Solutions Specialist, your goal is to retain customers who have expressed an interest in cancelling their service.

At all customer touch points, the Customer Solutions Specialist will ensure an outstanding customer experience is being delivered through professional, courteous, and supportive conduct.

Engage customers in an enthusiastic and persuasive conversation about the benefits of remaining with Reliance, while maintaining sincerity and realism over the phone, and in writing
Educate existing customers on Reliance products and services along with the contractual details of their agreement
Provide active listening to customer concerns, complaints and needs
Liaise with internal departments to resolve customer concerns
Identify competitive activities, new attrition drivers and recommend retention tactics
As required, articulate the applicable options and process the corresponding account closure as per the terms and conditions
Contribute to effective cost and risk control through productivity and adherence to corporate processes and controls
Provide an outstanding customer experience

What do you bring?

You have exceptional customer service experience.
You have strong negotiation and sales abilities
You have excellent problemsolving skills to deal with diverse/complex customer needs
You are confident in situations where there is potential for conflict
You are comfortable interpreting contract language and relaying key terms and conditions in an easytounderstand manner
You are professional and customer focused
You have excellent written and verbal communication skills
You are selfmotivated and can work within established guidelines with mínimal scripting
You are persistent and driven to work towards personal and team targets

What do we offer?

Competitive hourly rate
Unlimited commission potential based on performance
Group Benefits from first day of work
Discounts on certain Reliance products and services
Career Development opportunities
Intensive Training program
1k anniversary bonus after 1 year

Why Reliance?

Headquartered in Toronto, Reliance is the industry leader in providing home comfort solutions to over 1.9 million customers across North America.

Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.

Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work.

Reliance is an $900 million business with over 2,400 Team Members and growing We are proud to be recognized by Waterstone Human Capital Ltd.

as Canada's 10 Most Admired Corporate Cultures.