Business Analysis Specialist - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

TD Description
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Department Overview

Enterprise Real Estate (ERE) provides a variety of services to support all of TD Bank's business units across North America. The ERE team is a proactive strategic business partner and helps build TD from the ground up—literally. We play an active role, working with TD's lines of business, HR and Technology to understand business goals and create the future vision for space and experience that best enables the businesses to succeed across the retail and corporate global real estate portfolio. We also manage the development, construction and maintenance of the Bank's retail and corporate real estate portfolio, and by extension, we help TD inspire everyone who works, and banks, in them. At Enterprise Real Estate, our vision is building for tomorrow— to create experiences, deliver value, and inspire innovation for our employees and customers.
Reports to Senior Manager, Business Analysis

KEY ACCOUNTABILITIES CUSTOMER

Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business
Recognizing the importance of our customers anticipating and meeting their evolving needs, as well as providing the kind of Legendary Customer Service that reflects TD's standards and Guiding Principles.
Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customercentric approach
Provide recommendations and direction based on the end to end customer experience when making decisions
Assess and ensure that customer and employee experience / stakeholder impacts are

appropriately managed- Engage appropriate stakeholders to identify and manage required outcomes of projects for the business

Provide ongoing communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization
Identify and lead problem resolution to ensure customer needs are met
Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project
Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution

SHAREHOLDER - BUSINESS OPERATIONS

Focused on executing better by constantly reviewing our processes and finding ways to improve them; collaborating with internal and external business partners to improve operational efficiency and effectiveness.
Provide leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions
Identify scope changes and complete analysis to determine impact to project benefits and risks
Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders

Job Requirements

BREADTH & DEPTH:

Leads requirements sessions providing knowledge of business analysis, project delivery practices and standards across the project lifecycle
Gain/acquire advanced understanding of business and user interaction with technology throughout project delivery
Works autonomously as the lead product owner and coaches and guides members within area of expertise
Identifies and leads problem resolution for complex requirements related to issues at all levels
Contributes to the communication and Change Management activities across multiple

stakeholders
EXPERIENCE & EDUCATION:

Undergraduate Degree in Business Administration preferred
Business Analysis Accreditation preferred
7+ year related business analysis experience

Additional Information
- #LI-Hybrid

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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