Food & Beverage Supervisor (Part-time) - GBH - Port Perry

Job summary

Great Blue Heron Casino & Hotel is seeking a Part-time Food & Beverage Supervisor. The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company's vision, mission and values: reconciling cash floats, ensuring exceptional customer service, supervising employees, managing performance and attendance, and maintaining payroll system and exception logs.

Responsibilities

• Reconcile all cash floats and follow proper cash systems policies and procedures
• Ensure all employees provide exceptional and efficient customer service
• Supervisor employees and ensure completion of probationary reviews, annual reviews, and provide coaching to employees in a positive manner
• Manage employee's performance, attendance and issue corrective actions as required
• Ensure all employees work in a safe manner and adhere to all food safety and health and safety regulations and procedures
• Ensure employees adhere to company's dress code, including reporting to work in a clean uniform, proper hygiene and grooming
• Complete and manage inventory control for the department, order inventory as required
• Assig tasks and duties accordingly to employees
• Maintain payroll system and exception logs such as authorizing shifts, calculating bi-weekly time sheets, managing the attendance management program of employees
• Ensure employees are fully trained and understands the operation of all food and beverage equipment
• Report and complete daily paperwork as required
• Maintain a professional and courteous rapport with all patrons and internal customers
• Handle all customer concerns and complaints in a respectful and prompt manner
• Demonstrate leadership skills by providing development opportunities for employees
• Attend meetings and training seminars are required
• Perform other duties as required by the Food & Beverage Manager

Qualifications

• Minimum 3 years of experience in Food and Beverage, Front of House experience is required
• Minimum 1 year of supervisory or managerial experience
• Must be Smart Serve certified
• Proven knowledge of food and wine
• Effective leadership and ability to provide coaching to employees
• Excellent verbal and written communication skills
• Must be proficient in Microsoft Office Applications including Excel, Word, Outlook
• Must have experience with P.O.S. systems
• Bartending and serving experience in a high-volume bar and restaurant is required
• Experience with inventory control systems
• Must have strong organizational skills, ability to prioritize and meet tight deadlines
• Strong interpersonal skills and proven ability to build rapport with internal and external customers

Job description