Manager, Disability Management - Toronto, Canada - Air Canada

Air Canada

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The primary function of the Manager, Disability Management is to ensure the effective and efficient day-to-day administration and operation of Disability Management and the Disability Management team to ensure regulatory obligations and processing timelines are met.

The Manager, Disability Management is also the liaison with the provincial workers' compensation boards, disability insurers and all internal partners at the operations level.

Key Functions & Accountabilities:

Provide strategic direction, administrative oversight and policy interpretation regarding DM programs and accommodations in accordance with policies, legislation and industry best practices across Canada to mitigate and minimize risk
Provide leadership, training, coaching, case reviews and performance manage the Disability Case Managers
Lead by example, motivate, collaborate and empower DM team to foster autonomy and positive morale
Develop, review and update all DM policies, procedures, manuals, job aids and process maps
Subject matter experts for DM, Duty to Accommodate, Human Rights, Privacy, Workers' Compensation, Occupational Risk Factors and Disability Plans
Liaise and develop relationships with the provincial workers' compensation boards across Canada
Identify and resolve gaps, provide education and manage escalations on WCB claims handling and decisions (EA, CM, Operations, RTWS & Payroll)
Collaborate with key stakeholders in the development of stay at work and safe and early return to work programs and strategies with focus on mitigating and minimizing WCB costs
Oversee, coordinate, collaborate and provide expertise to DCM's, Branch and Legal regarding opportunities to appeal WCB claims
Ensure yearly development and consistent use of the Appeals Spreadsheet
Lead, represent, liaise with LR, Legal, the insurer and coordinate IME's on insured claim appeals/grievances
Liaise, develop relationships and manage SLA requirements with disability insurers
Identify, resolve gaps, provide education and manage escalations related to insurer claim decisions
Collaborate with key stakeholders in the development of stay at work and safe and early return to work programs and strategies for the reduction of disability insurance premiums & benefit costs
Develop, build partnerships and collaborate with all Branches, Leaves, ECT, Payroll, OHS, LR/HR, Legal & CSEQ to ensure strong understanding of DM programs
Provide leadership, coaching, direction and support to branch managers on DM and return to work protocols and policies
Develop, build strong relationships and collaborate with union representatives
Participate in DM related committees & projects as needed (UMHQ, GDIP committees, UBY, EI PRP, Days Lost Task Force, etc.)
Develop, review, update and collaborate with HRIT on all functions related to DMIS (AIIM)
Develop letters and templates required for effective case management, communication and documentation
Advise and collaborate with HRIT on DM reporting/dashboard requirements and development
Develop, review, consult with stakeholders and update all DM related KB content
Identify, research, collaborate and provide guidance to resolve process gaps
Develop DM training materials and oversee/provide DM training
Collaborate with Branches and CSEQ to develop and maintain a depository of all PDA/CDA's and available modified work positions
Develop and oversee strategic migration of shared drive content to newly created SharePoint DM site
Solid cross functional understanding of all Branch and Corporate Attendance processes to ensure seamless and consistent service delivery by DM Managers (required for absence coverage)
Create content and facilitate quarterly and ad hoc DM team meetings
Assist team with caseload during periods of high case volume
Assist the team in the development and achievement of ePerformance and stretch goals
Identify, provide recommendations and work with LR on required CBA changes during collective bargaining

Qualifications

A minimum of 8 years Disability Management experience
A minimum of 5 years in a leadership role, with direct reports
Exceptional relationship management with external and internal clients
Excellent problemsolving and decisionmaking skills
Analytical skills with a strong attention to detail
CDMP Certification (Certified Disability Management Professional) or equivalent an asset
University or college degree in a health care related field of study, such as occupational health nurse, rehabilitation therapy, occupational therapy preferred
Knowledge of disability management best practice
Knowledge of insurance legislation and various government programs
Knowledge of ergonomic