Insurance Customer Service Representative - Kitchener, Canada - Billyard Insurance Group - Kitchener
Description
BIG KW is seeking an energetic CSR/Office Admin to join our growing team at the Kitchener Waterloo branch office.
This role is responsible for providing superior customer service to our growing book of business and supporting the office and Managing Partners with the general office administration.
BIG has a great philosophy:
Motivate your staff to succeed and you will succeed as a brokerage.
We recognize the value of our employees and place as much emphasis on you as a person as we do the skills you bring to the table.
The core of our business is attracting top insurance professionals and providing them with innovative technology, tools and the support required to compete in the fast-changing insurance landscape.
If you are comfortable working in a technology-focused environment that continues to evolve, we encourage you to apply.
Responsibilities:
- Building and maintaining client relationships
- Providing superior customer service when responding to client inquiries and resolving concerns in a timely manner
- Reviewing policies and making recommendations based on individual client needs while identifying opportunities to crosssell/upsell
- Adhering to underwriting criteria set out by broker partners
- Following up and coordinating with clients to ensure documents are complete
- Making changes through company partners' portals and websites
- General office admin, including but not limited to; mail outs, thank you cards etc.
Attributes:
- Ambitious and selfmotivated
- Ability to thrive in a fastpaced environment
- Positive attitude and customerfocused
- Excellent interpersonal and communication (written and oral) skills
- Strong computer skills with ability to learn new software systems
Qualifications:
- RIBO license is required
- Minimum 1 to 2 years of experience in insurance industry is an asset
Required education:
- High school or equivalent
What We Offer:
- Salary
- Partial work from home & no weekends
- 3 weeks of vacation
- Benefits
Salary:
$40,000.00-$50,000.00 per year
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