Customer Service Coordinator - Toronto, Canada - Globedex Financial Corp.

Globedex Financial Corp.
Globedex Financial Corp.
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Key


Responsibilities:

Provide excellent service and support to internal and external customers

Working in a fast paced department where you will be expected to absorb and retain a large amount of knowledge.

To be professional at all times escalating any issue or potential issue to the team leaders immediately.
Ensure the smooth running of or multiple corporate accounts
Working in conjunction with other departments to ensure orders are despatched correctly and on time.
Assist in developing colleagues knowledge of accounts and maintaining knowledge centres for these accounts
Manage and prioritise their daily / weekly workload using technology provided.
Ensure all inbound contact is dealt with in a timely manner resolving the call and ensuring excellent customer service
Ensure all customer orders are processed accurately within 24 hours of receipt and prioritise where necessary to ensure that any more urgent tasks are processed in a timely manner
Attend project meetings with account managers supporting and giving input where relevant.
Provide a professional and efficient service to all customer web chats.
Work to departmental targets set by management.

Knowledge/Skills Required

A professional demeanor and good telephone manner
Have the ability to communicate effectively
Good time management skills
Embraces and is adaptable to change
Be able to think outside the box to help improve daily processes
Be able to multi-task and meet deadlines
Work calmly under pressure
Be able to follow projects through and follow up where necessary
Take ownership of the contact, understand the customers' needs
Have a great attention to detail

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