Store Manager - Toronto, Canada - Fuzz Wax Bar

Fuzz Wax Bar

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SALON MANAGER (FUZZ WAX BAR)

Who We Are:
Fuzz Wax Bar is Canada's leading provider of membership-based wax services. We are experts in our craft and continually elevate the industry standard through transparent and supportive client experiences. Our company has 13 locations across Canada with great expansion plans in progress.

A Little Bit About Us Jessie Frampton and Florence Gaven Rossavik founded Fuzz Wax
Bar in 2012 with just sweat and tears, and unlimited dreams; Since then
Fuzz has grown every year on the key principles they established. We champion a professional organization that emphasizes excellence at every level, focusing on in-store experiences and customer service.

Our staff is our greatest asset, and a large amount of the success of Fuzz Wax Bar is the result of the talented and highly dedicated employees who set the standard for service and quality within the waxing space.

At Fuzz, we have remained committed to being a place where we support one another no matter what, focus on positive solutions and go to work every day loving what we do and the people we do it with.

The Role The Manager at Fuzz Wax Bar is a passionate team leader who is always seeking ways to coach their team and is excited to take on all aspects of the customer experience, including store operations, training, employee management, visual merchandising, and asset protection. They are someone who likes to take on new challenges and is excited to lead their teams to the next level. Does this sound like you? We'd love to hear from you

RESPONSIBILITIES:

Training, Coaching, and motivating your team to drive sales and deliver exceptional customer experience
Ensuring exceptional levels of customer satisfaction by being knowledgeable on all products and services offered, and teaming up with the team to provide outstanding service from start to finish
Delivering sales, customer experience, merchandising, visual, loss prevention, inventory management and operational excellence
Acts as a partner between members, clients, Frontlines, Fuzzologists and store leadership
Maintains awareness of all things Fuzz, from marketing initiatives, member's perks, policies and procedures, and current or upcoming product / trends
Contributes to a positive and inclusive work environment

QUALIFICATIONS:

Demonstrated leadership ability with at least 3 year of experience in a customerfacing sales setting
Experience as a marketing manager preferred
Confident and comfortable engaging customers to deliver an elevated experience
Motivated to achieve great results because of one's enthusiasm from interacting with customers and waxcare products and services
Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing service environment
Ability to report on results and to coach and empower team to success
Ability to work without necessary supervision and deliver high results
Strong cognitive skills, including decision making and financial analysis
High level of ethics, values, integrity, and trust
Fuzz wax bar operating hours are generally 7am to 9pm
Schedule requires a minimum of 2x opening shifts and 2x closing shifts every week and requires working on weekends

WHAT FUZZ OFFERS: