Solution Advisor Expert - Toronto, Canada - SAP

SAP

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
Solution Advisor Expert (TEER 21222)

Terms of employment:
Permanent, Full time, 1 role

Employer name:
SAP Canada Inc

Business Address:222 Bay St. Suite-2000, Toronto, ON M5k 1B7

Contact number:

Location: 222 Bay St. Suite-2000, Toronto, ON M5k 1B7

Salary range:
$215,000 - $230,000

WHAT WE OFFER

COMPANY DESCRIPTION

At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas.

Here, you work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers.

With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you're able to build your career.

It's no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.

PURPOSE & OBJECTIVES

The SAP Global License Audit and Compliance (GLAC) organization is responsible for protecting SAP's intellectual property, while putting the customer experience first and foremost.

We provide license audit and compliance tools and services, to our customers, that are reliable, predictable, transparent, and globally consistent.

Within the GLAC organization, the Premium License Utilization Services (PLUS) function is a Centre of Excellence Premium Utilization Services as Enhanced Audits, Customer Measurement Services as well es enablement to customers and internal colleagues and stakeholders, to ensure customers are appropriately licensed, and to enable professional license management.

Transforming towards cloud means for our customers also a move into a new license world without the classic Named User License model.

With our newly established SAP Trusted Authorization Review (STAR), we provide customers with tooling and a concierge service to simulate and optimize the requirements.

The service will be adapted to the unique starting point of the customer and brings together what our customers need to understand and transform their license utilization in the way that works best for them.

With the authorization object analyzer and the utilization concierge service we can minimize uncertainty, build a trustful baseline and accelerated sales cycle.

KEY RESPONSABILITIES & TASKS

The License Utilization Manager leads complex Premium License Utilization Services (PLUS) e.g. SAP Trusted Authorization Review (STAR), Customer Measurement Services, remote and onsite audits, as well as other customer service engagements (Digital Access Evaluation Services, Supplementary Audit Services).
Supports other colleagues in delivery of PLUS Services (including global engagements where applicable)
Communicate effectively with customers and multiple SAP colleagues (other GLAC Colleagues, Sales, Shared Service Contacts, Local Contacts) to deliver high quality service and support and take the lead on PLUS engagements
Conduct license audits & customer measurement or enablement services, support customers and sales with related licensing or measurement queries and challenges
Plan, coordinate and execute projects involving multiple stakeholders for an effective outcome while keeping customer experience top of mind (internal and external)
Adopt latest measurement trends and combine the knowledge with historical experience to support and develop new methods; stay aware of and participate in building GLAC's practices and knowledge base of relevant licensing and measurement topics
Proactively identify issues with PLUS tools or processes and propose solutions

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES**:

Minimum of Bachelor ́s degree in Economics or IT related discipline
Excellent analytical skills and effective problemsolving skills.
Strong communicator who likes to work in a multinational team environment
Excellent written and verbal English communication skills is a must, additional language is a plus
Excellent organizational skills
Strong customer focus and commitment to excellent customer service
Strong technical skills within SAP Classic and/or other products are a plus
Knowledge of SAP's Licensing and pricing an asset

WORK EXPERIENCE:

Minimum 5+ years of technical work experience in licensing and pricing
Minimum of 5+ years of experience as a Solutions Expert
Strong IT/Development related experience and/or compliance related experiences
Minimum of 5+ years of experience leading a team
Strong network within different SAP organizations an asset
International experience working with a global company, an asset

WE ARE SAP

OUR INCLUSION PROMISE

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made str