Office Administrative Assistant/dispatcher - New Westminster, Canada - Accurate Security

Description

Accurate Security is looking for a full time Service Dispatcher / Office Admin who has knowledge of coordinating scheduling, service, and maintenance.

• Answer internal and external customer inquiries
• Coordinate the activities of our dispatch operation to ensure that functions are handled in an efficient and complete manner
• Prioritize each call based on urgency to ensure customer impact due to service issues is minimized
• Coordinate coverage activities for specific areas and schedule assignments for vehicle operators taking into consideration their skills, location, availability
• Tracking and recording the completion of service calls and maintenance visits
• Ensure paperwork is completed and forwarded to the appropriate party in a timely and accurate manner
• General Accounting Assistant
• Make outbound calls as needed to maintain excellent customer service
• Assist with the maintenance of a customer database
• Obtain quotes for equipment and or parts as needed for the field techs, Order parts and provide purchase orders to the vendors
• Other duties as assigned by the owner

• Experience preferred in dispatch/coordination activities
• Proficient in Microsoft Office (advance knowledge in Word & Excel is preferred)
• Must be highly organized with the ability to multitask
• Have excellent communication skills (written and verbal) with exceptional interpersonal skills
• Must be able to have "big picture thinking" with ability to multitask and solve issues competently and logically

• Dental care
• Extended health care
• Vision care

• French not required

• 8 hour shift