Medical Office Assistant - Calgary, Canada - Mosaic Primary Care Network

Mosaic Primary Care Network

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

MEDICAL OFFICE ASSISTANT

Status:
Temporary full-time (1.0 FTE) - Until February 21, 2025

Reporting To:
Medical Office Assistant Supervisor

Date Available:
Negotiable

Hours of Work:7.75 hours per day, 38.75 hours per week

Exempt/Non-Exempt:
Non-Exempt

Program:
Medical Office Assistant

Classification:
Administrative Support I

Salary Range:
$18.78-$24.73 per hour

Closing Date:
February 2, 2024

About Us

Mosaic Primary Care Network (PCN) provides a wide range of primary health care services in the northeast and southeast Calgary communities in partnership with a group of family doctors.

Our talented interdisciplinary health care teams work together to provide services that best support patient needs.

We want YOU to bring your expertise to our growing team as we continue to develop solutions to meet the needs of our local community.

If you have initiative, are resourceful, engage easily in teamwork, and most importantly, want to make a difference in healthcare, we want to hear from you

Position Summary

The Medical Office Assistant (MOA) serves as the initial point of contact for patients seeking medical care at the Mosaic Primary Care Network.

The MOA performs a variety of administrative duties for the multidisciplinary team and plays a key role in the organization and flow of clinic operations.

The MOA will be conscientious and energetic, and possess a strong, positive customer service attitude and enjoy working with team members across the PCN.

Key Responsibilities
General Office Administration

Greets and directs patients, visitors and staff members with a friendly and helpful demeanor
Assists with receiving mail, medical courier, and general deliveries. Opens, sorts, and distributes in a timely fashion, paying particular attention to correspondence regarding patients and ensuring these are given priority
Photocopies, scans, and faxes documents as needed
Answers all incoming calls using a multiline switchboard and directs calls to appropriate individuals. Takes and relays messages as appropriate and in a timely manner
Assists with the collection of data for QI projects and measurement surveys, and participates in committees
Other clerical work as required, including booking meeting rooms, ordering supplies and typing memos on behalf of clinicians/managers

Electronic Health Record Management/Client Scheduling

Registers new patients
Utilizes an Electronic Medical Record (EMR) to book new and follow up patient appointments. Check patients in when they arrive to their clinic appointments
Calls and reminds patients of upcoming appointments as per Mosaic guidelines
Books and coordinates appointments with external providers including specialists and physician attachment
Charts pertinent clinical information into patients' EMR, verifies patient demographics and updates as required
Sorts, scans, and links information for patients' charts and attaches to EMR file as necessary/directed
Creates and modifies clinicians and physician schedules as required
Assists the billing clerk by collecting payments and physician reconciliations as appropriate

Customer Service

Presents a pleasant and professional demeanor at all times
Has the ability to adjust their approach to individuals of varying cultural backgrounds in providing excellent customer service
Uses Language Line when required
Understands the programs and services of MPCN to provide patients with appropriate information or to best direct them

Safety

Promotes a healthy work environment
Recognizes safety issues and reports appropriately
Aware of and adheres to infection and prevention control standards
Demonstrates ability to use equipment and supplies according to established standards and procedures
Actively participates in OH&S activities/committees

Medical Office Procedures

Administers and assists with basic medical office procedures as directed

General Facility Maintenance

Keeps own work station and area, as well as public areas tidy and presentable
Uses disinfectant wipes to cleanse countertops, telephone handles, door handles, computer keyboards, etc. as per office infections control standards
Responsible for their own share of cleaning of "common areas" such as staff kitchen, etc.
Responsible for putting away supply deliveries
Keeps rooms stocked with office supplies

Qualifications & Requirements
Education & Licenses

Completion of an accredited Medical Office Assistant program (minimum 18 credits).

Experience

Previous relevant experience in a health care or medical office setting is mandatory
Customer service experience is required
Experience using a multiline phone system is required
Experience in an electronic scheduling system (i.e. Practice Solutions) is considered an asset

Knowledge, Skills & Abilities