Customer Success Manager - Brampton, Canada - eShipper+ Inc.

eShipper+ Inc.
eShipper+ Inc.
Verified Company
Brampton, Canada

1 day ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Your main responsibilities will include but are not be limited to:

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, ensuring retention, and high levels of customer satisfaction
  • Maintain existing customer success metrics and data as directed
  • Establish a trusted and strategic advisor relationship to help drive continued value of our services
  • Liaise with various teams within eShipper+ to help manage client deliverables, expectations, risks and timelines
  • Serve as daytoday contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  • Communicate effectively with both internal and external seniorlevel management to understand customer needs, maximize retention and growth, and communicate learnings
  • Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
  • Bring new ideas to the table about how we can better serve our clients
  • Improve efficiency of accounts and optimize existing processes

Requirements / Experience:

  • Experience working in the eCommerce, Shipping, or Fulfillment industry
  • Advanced proficiency with Microsoft Excel
  • Experience working with ERPs, especially NetSuite
  • Nativelevel English proficiency
  • Heightened organizational skills to handle multiple priorities at once
  • University Degree or higher

Salary:
$45,000.00-$50,000.00 per year


Benefits:


  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Onsite parking
  • Vision care

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay

COVID-19 considerations:

  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

Application question(s):

Education:


  • Bachelor's Degree (preferred)

Experience:


  • Logistics/warehousing: 1 year (preferred)

Work Location:
In person
More jobs from eShipper+ Inc.
See all jobs of eShipper+ Inc.