Description

Customer Service Associate

Logistics

Job Title:

Customer Service Associate

Company, Department:

Nova Scotia Power, Customer Care Department

Location:

Halifax, Nova Scotia - On site

Type of Employment:

Temporary, Full-Time (May-August)

Positions:

Closing Date:

April 9^th, 2024

Reference Number:

The Opportunity

Nova Scotia Power's greatest source of energy is our people. In a culture focused on safety, we're committed to providing exceptional service to our customers and rewarding jobs to our employees. We're hiring solution-minded people excited to help us grow into the future. We are currently looking to hire post-secondary students to fill the role of seasonal Customer Service Associates in our Customer Care Center.

These positions will be full-time from the beginning of May through to end of August with possible opportunities for part-time employment and storm support during the school semester (September-May) based on your school schedule in the fall. Successful candidates must make the commitment to work through the entire summer contract.

In order to be considered, you must be returning to post-secondary studies in the fall of 2024.

Key elements of this role include:

At Nova Scotia Power we recognize that our success comes from our people. Our Customer Care employees are the key point of contact for our customers. As a Customer Service Associate, you will be the voice of Nova Scotia Power to our customers as you focus on delivering them valued service to meet their needs.

Following successful completion of our comprehensive training, you will be expected to:

• Interact with our customers in a professional and competent manner.
• Consistently meet quality and productivity goals
• Accurately process customer service requests by telephone and email
• Adapt well to change and enjoy a fast-paced environment.
• Possess exceptional phone etiquette and strong verbal and written skills.

You must be available to work flexible 8 hour shifts scheduled Monday through Friday during the hours of 8:00 am–6:00 pm and/or extended shifts to support emergency outage/storm situations if required.

You will be responsible for personal safety and that of co-workers by observing and ensuring compliance with all Occupational Health and Safety Rules and Regulations.

These skills will make you successful:

To thrive in this role, you recognize yourself in most of the following competencies and skills listed below:

• A minimum Grade XII education, returning to University or College in the Fall of 2024
• Proficient computer and keyboarding skills are required.
• You can demonstrate some level of customer service experience from your past work history.

We understand that experience comes in many forms, and we're dedicated to adding new perspectives to the team. So, if your experience is close to what we've listed above, please consider applying.

Learn more about our culture and values

At the Emera Group of Companies, you'll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by April 9th, 2024, and let us know why this role is right for you.

The perks of joining our team? We offer:

• Perks in the office: Free Coffee & Specialty Teas, Private Meeting rooms and Collaboration spaces.
• Networking and Growth: Offering students a way to connect with their peers at events. Networking and discussing opportunities with other employees, gaining valuable contacts and insight for a future of working at NSP.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, various committees and employee resource groups, and scholarships for children of employees.

Diversity, Equity & Inclusion at Emera

As one of Atlantic Canada's largest publicly traded companies, we are ranked one of Canada's Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.

Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.

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