Direct Network and Operations Client Service Manager - Toronto
1 day ago
Job summary
Visa Direct is a money movement solution that provides to clients (issuers, acquirers, processors, merchants and service providers) to facilitate domestic and cross-border fund transfers/disbursements using debit card credentials bank account information or digital wallet addresses around the world.
+,+
Responsibilities
+- Provide technical client troubleshooting support and project management support to portfolio of ~70 North America Accounts; effectively manage time & prioritize efforts towards strategic accounts;
- Coordinate internal processes related to client account management and help address and resolve account-related inquiries and issues including billing invoicing processes compliance-related activities;
- Support monthly quarterly performance reviews of client portfolio identify growth potential proactively address attrition risks assist in coordination contract renewals provide ad hoc analysis as requested coordinate offboarding processes with relevant internal teams collaborate closely with Sales Product Business Development Billing Compliance Support teams this is a hybrid position expectations days office will confirmed hiring manager;
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Job description
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