Client Relations Representative - Winnipeg, Canada - Border Brokers

Border Brokers

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you looking to work at a dynamic and technologically progressive organization? We are Canadian customs brokers, consultants & freight forwarders who provide personalized experienced customs clearance for importers and exporters.

We are currently recruiting for a
Client Relations Representative
for our Head Office located in Winnipeg, Manitoba

With nearly 40 years of industry experience, Border Brokers, has been providing superior personalized service to importers and exporters from around the globe.

At Border Brokers, we design procedures to make customs clearance simple, customizing plans to our client's specific needs.

Utilizing direct points of contact, in-house specialists, and proprietary innovations, we maintain a level of service that sets us apart.

Job Summary:

Onboarding new clients, taking incoming calls, identifying customer issues, diagnosing problems, collaborating with the client relations team, updating of records, ensuring Border Brokers level of customer service is met.

Responsibilities:

Showcasing excellent ability to handle multiple tasks efficiently while remaining accessible to our clients through daily operations
Accountable for monitoring and devising effective solutions to attain the best outcomes
Collaborating closely with various departments and representatives to strengthen and sustain current business and relationships
Managing all incoming calls and delivering exceptional client service
Overseeing administrative matters related to client service
Educating our clients about CARM, Border Brokers services, and industry advancements
Offering receptionist support and performing additional assigned responsibilities when needed
This position is inoffice, or potentially an inoffice/athome hybrid schedule; reliable transportation to and from the office is required

Education and Qualifications:

High school diploma or equivalent
Strong Customer Service experience is required
Excellent oral and written communication
Good organizational and problem solving skills
Attention to detail and ability to be thorough
Computer savvy and working knowledge of MS Office
Confidentiality

Type of Person Who Will Succeed in this Role:

Positive and Outgoing
concise and friendly communicator
Strong drive to help others
Experience in Customs Clearance is preferred

Next Steps:

If you think this position is for you - please send your resume and a cover letter with your relevant work experience describing why you are you a good match for this role.

Job Types:
Full-time, Permanent

Salary:
$33,000.00-$36,000.00 per year

Benefits: