Bilingual (French/english) Claims Coordinator - Mississauga, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary

What is the opportunity?

As a Bilingual Claims Coordinator, you will be responsible for marking up all new claims received within the department in a team-oriented, multi-disciplinary, digital environment.

You will also participate in projects within the department as required.

In addition, you also be responsible for answering incoming calls received on all product lines from the general contact centre telephone lines.

You will work in a team-oriented, multi-disciplinary and digital environment and participate in projects within the department as assigned.

What will you do?

Accountable for correctly marking up all new claims which includes verifying coverage and identifying common claimants within the established SLA:
Lines of business include ID, STD, LTD, Waivers, Secured Client, Incomplete Claims, Life and Specialty claim mark-up
Precisely code data in multiple systems and data bases within service standards
Accurately process special handling of Large Case Groups within established SLA and follow exceptions and instructions
Responsible for vetting, processing, investigating and/or setting tasks for all new mail in the Intake Mailbox within established SLA
Ensure all calls are answered and call abandoned rates are within service standards
Proficiency in all claims legacy and/or new systems
Ensure distribution of telephone messages within service standards
Assist clients in filling out appropriate claim forms depending on client's request
Handle Notification of Life Claims for Deceased Insureds

Here's what we need from you:

Must-have

Bilingual (English and French) fluency in English and French, both written and spoken
1 2 years administration experience preferably in the financial or insurance industry
Excellent oral and written communication skills
Ability to multitask and balance multiple goals and priorities
Proven confidentiality skills in dealing with sensitive information
Minimum of 2 years customer service/call centre experience
Ability to multitask and balance multiple goals and priorities
Quickly adapt to changing circumstances and the ability to build trust by being inclusive, candid and sincere

Nice to Have

Special Conditions
-
This is a 12-month Contract Opportunity

What's in it for you?

A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
Competitive pay and highearning potential
All the tools, training, and team support you need to grow your business and career
Flexible work/life balance options
Sophisticated RBCI software tools to boost your productivity and grow your business

RBC Insurance is an organization that succeeds by bringing out the best in its people.

You'll be part of a supportive, inclusive team that shares common values - including a fundamental respect for each other.

At the heart of this is a commitment to diversity.

RBC respects and responds to the many competing and evolving priorities in our lives - so you can focus on what you can do best - putting clients first.

Job Skills
Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement Negotiations

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880

FINANCIAL DR:

MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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