Customer Service Representative - Halifax, Canada - Answer 365

Description

Job Summary
If you are depentable and client centric, we are looking for you

Customer Service Representative /Dispatcher, flexibility to adapt to changes and increased work volume/demands. Must be able to work independently as well as with a team.


Responsibilities and Duties

• Manage Inbound and dispatch calls in Infinity Telephone Agent, dispatching in accordance with specified time lines
• Access client web based systems to obtain information for dispatch process
• Work with the Team Leaders on identifying business opportunities for improvements, accounts, clients, operator training etc.
• Enter On Call schedules for clients daily, weekly, monthly as needed
• Monitors SMS/Text and is able to identify fails, system issues, reset or contact IT as needed for assistance
• Performs hourly board checks and notifies Team Leader of any undelivered messages and/or follows up with message as needed to ensure timely delivery

Qualifications and Skills

• Bilingual (French/English) an asset
• Articulate/Attentive to Details
• Flexible schedule includes weekends and Holiday
• Experience handling difficult situations, emotional control
• Professional communication abilities
• Coaching experience or training preferred
• Excel & Word proficiency for reporting preferred
• Must be bondable (CRC completion required)

Benefits
Inbound Operator - $ per hour +bonuses

Dispatcher - $ per hour +bonuses

Vacation - 3 weeks


Shifts (7 days/week)
Operator shifts between 8a - 11p

Dispatch shifts between 6a - 11p

Backshifts (overnight hours

Work Location:
In person - Halifax Nova Scotia

Opportunities for advancement for individuals with the right mind & skill sets. Benefits include medical, dental, vision, long term disability & life after 3 months completed.

If you feel this position would be a good fit for your lifestyle, please contact us by providing a brief explanation of why you would be best suited for this position and a resume outlining your experience.