Retail Floor Manager - Langley, Canada - Talize

Talize

Verified Company

Langley, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

About Us:

Talize is a proudly Canadian owned and operated national for-profit retailer offering quality resale apparel and housewares at unbeatable prices.

As Canada's newest and most unique shopping experience we offer new, like-new, and vintage items all under one roof. That means fantastic deals on brand names and designer fashions, and housewares

Duties and Responsibilities:

Leadership

Oversee the general operation of the Retail Sales Floor, make decisions and take reasonable action.
Responsible for the screening, interviewing, selecting, hiring, and onboarding of Retail Floor Team Members
Train Retail Floor Supervisor and Retail Floor Team Members on point of sale operations, customer service, merchandising, loss prevention, company policies, and recovery duties among other tasks
Collaborate on integral part of the management team by providing support, attending meetings, and sharing information.

Employee Relations

Provide direction to Retail Floor Team regarding company policies and procedures.
Recognize and report policy infractions to the General Manager and Human Resources. Conduct and participate in all performance management meetings
Responsible for ongoing performance assessment conversation against set goals.
Assist in implementation of employee recognition programs and events

Health and Safety

Confirm that all register areas, the retail floor, fitting rooms, and washrooms are organized and clean in accordance to company housekeeping standards.
Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs.
Provide a safe workplace environment by identifying and properly removing any hazards and reporting hazards to the General Manager and Joint Health and Safety Committee.
Manage all workplace accidents, complete and submit proper documentation in a timely manner and inform the JHSC, General Manager and Human Resources.

Departmental Responsibilities

Regularly complete floor walks to determine priorities and delegate tasks to team members in morning meetings and throughout the day.
Accurately handle all register transactions including exchanges, refunds, cancellations, tax exemption, etc.
Promptly provide pricing verification for merchandise when tags are missing or when a price is in question at the register.
Ensure that all customer needs are addressed, such as: answering customer inquiries, solving customer complaints, and processing customer transactions in a timely manner.
Oversee the register areas and the retail floor to ensure they are stocked and merchandise is properly sorted.
Plan, create and execute weekly schedules for the retail department.
Responsible for the handling, reconciliation and security of all store funds.
Accurate and timely completion of administrative duties.
Direct the retail floor team in the preparation and execution of sale days.

Other Duties

Maintain professionalism while communicating with peers, managers and customers.
Collaborate with store management to ensure operations and production work as a team toward the same goals this may include sharing some responsibilities between the two departments.
Responsible for opening and closing the store.
Perform additional jobrelated duties as requested by the General Manager.

Experience:

4+ years of experience working in retail.
3+ years of managerial experience in a high volume fastpaced environment.
Previous work in a thrift retail environment is considered an asset.

Core Competencies:

Customer Oriented
Understand our customers, business and competitors, and look for creative approaches to provide or improve customer experience.
Reliability
Shows commitment, dependability and accountability in one's work, and follows through on all designated tasks and projects regardless of interruption.
Team Building
Work to develop, maintain, and promote positive working relationships within the Retail department to promote inclusivity.
Drive for Results
Constantly reassess department and store priorities while communicating and delegating accordingly to achieve desired goals.
Communication
Be clear and articulate when speaking to a group or an individual; assuring that the intended message is fully comprehended.

Performance Management

Set clear expectations for job assignment and monitor employee's performance; when giving feedback provide suggestions and coaching for future development.

Physical Requirements: