Branch Manager - Ottawa, Canada - Euro Tile & Stone

Euro Tile & Stone

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Ottawa Branch Manager

Reports To

COO

_____________________________________________

Euro Tile & Stone provides carefully curated collections of porcelain tile, marble and countertops sourced all over the world coupled with exceptional service, expertise and supply chain to deliver an excellent client experience.

We help to transform our client's space to create the atmosphere, the vibe, the feeling they're looking for.

For over 35 years, we have been serving homeowners, designers, architects, builders, retailers, contractors and renovators.

You will have the opportunity to touch every aspect of the business and truly influence yours and the company's success.

About the Position - Ottawa Branch Manager
The Ottawa Branch Manager will primarily be responsible for running and overseeing the Ottawa Branch.

The role requires leading a team geared towards serving clientele, through both the store front and warehouse, and ensuring adequate stock levels are maintained.

This will include balancing serving walk in clients when needed, supporting the rest of the team to achieve success, working closely with colleagues in other locations and continuously centring the client to ensure the highest level of service and accountability is achieved.

What
You'll Be Doing

Responsible for overall sales, operations, inventory, staff, facility and ultimately the performance and success of the branch including meeting budgetary requirements
Manage resources and staff, develop and attain sales goals, deliver customer service, and grow the location's revenues.
Manage personnel including hiring, training, development, performance evaluation, discipline, health and safety, and termination
Oversee and ensure maintenance on equipment particularly warehouse and facility equipment
Ensure stock levels are adequate and maintained
Drive continuous improvement to increase customer satisfaction and operational activities
Have great understanding of vast product types and collections including continually familiarizing yourself with new products in order to relay information to clients
Provide exceptional service, consultation and client experience to anyone who enters our store
Build professional, long term relationships, especially with trade clients, in order to close repeat sales based on trust and service
Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
Collaborate with and lead Showroom Sales Associates and work harmoniously with other business units including Account Managers, Logistics, Warehouse Manager, etc.
Ensure project requirements are met, including timelines, inventory levels, processing orders/payment and communicating with all parties involved

What You Bring to the Role

Postsecondary education in business, financial, marketing, or sales.
Five to ten years of customer service experience
Five to ten years in a leadership role
Ability to lead a team to success and inspire great customer service and attention to detail
Work as a direct communicator giving employee direction and feedback
Demonstrate strong leadership qualities, coaching and communication skills
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers and associates
Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Demonstrated time management skills and attention to detail
Ability to work individually as well as part of a team
An understanding that the client is central to everything we do
Mature, positive, friendly, courteous attitude
Proactive problem solver. That also means identifying potential problems and taking care of them before they might escalate
Able to use technology (ERP, Microsoft Office). We'll train you on our systems in your first week.

Why Join

At Euro Tile and Stone our four guiding principles are to treat clients like family, only sell high quality products we believe in, invest to have plenty on hand inventory, and hire people who share our passion and values.

We are dedicated to continuing to offer outstanding service and care to each and every one of our clients. With over 35 years in business, we have an unwavering focus on building relationships and our clients appreciate that.

You'll be the senior leader focused on building the branch and the market as a whole
You will get to hire, train and build your team to ensure their success
You'll get to shape the long term growth and strategy of the Ottawa Branch
We have a strong commitment to our employees just as we do our clients because we recognize that our people are fundamental to the success and growth of our business
You'll get the freedom to express your tale