Member Consultant - Simcoe, Canada - FirstOntario Credit Union

FirstOntario Credit Union

Verified Company

Simcoe, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Why FirstOntario?
FirstOntario Credit Union is one of the largest credit unions in Ontario.

We are a trusted co-operative financial institution dedicated to providing competitive banking products and services and a quality Member service.

More than 118,000 Ontarians choose FirstOntario for their financial needs - from chequing and savings accounts to loans and mortgages and highly qualified investment advice.

Our Membership does more than save you money on fees, it also makes you an Owner. At FirstOntario, we believe the best way to ensure our success is by supporting the communities we serve. That's why our policies include volunteering our time, talent and resources to worthy local causes and events.

It's also why we reinvest our profits in the same places they're earned, and why we sponsor programs that promote financial literacy and economic development.

Job Overview

The Member Consultant role is responsible to provide relevant, timely and accurate financial advice to members and prospective members to meet their financial goals, and to become the financial institution of choice.

The focus of this position will be to provide lending advice, however some investment knowledge/work will be an ongoing requirement.

Utilizing a branch team approach, the member consultant identifies member sales opportunities and ensures a cooperative team participation to fulfill these opportunities.

Assists with achieving the goals and objectives relating to business development as set forth by the Branch Manager.

Primary Duties and Responsibilities

Sales:

1) Responsible for achieving sales targets and goals as set out by the Branch Manager.

2) Uncover and identify sales opportunities with members and prospective members.

3) Actively solicit, follow up and cross sell products and services to members to increase share of wallet and ensure we are the primary financial institution of choice.

Provide the right financial advice based on thorough understanding of their financial goals and develop a financial plan that meets their needs and provides increased business to FirstOntario.

4) Utilize the sales cycle to optimize value for members and fully capture all sales opportunities including follow up. Provide relevant and qualified referrals based on business plan and assigned goals (i.e. Wealth Management, Commercial, Investments).

5) Complete credit sales through to closure adhering to terms / conditions of the approval and Due diligence policies.

6) Complete sales and sales opportunity tracking activity as required.

7) Participate and present at branch sales meetings.

Service:

2) Put a member's, or prospective member's, needs for service and attention before any administrative or operational work of your own.

3) Work with member to resolve inquiries and/or concerns.

5) Keep member contact diary system up to date with relevant follow up action.

6) Maintain ongoing activity plan to assist prioritizing sales, service and operational work.

7) Make decisions within prescribed lending limits.

8) Track activity and results for retention, consolidation, acquisition, as required.

9) Actively participate in sales meetings, as required.

10) Assist / relieve on other positions or with duties in the branch, as required.

Operations:

1) Adhere to policies and procedures at all times.

2) Complete work accurately, promptly and fully from beginning to end.

3) Complete open and close activities, as required or assigned.

4) Provide overrides and other such operational work within guidelines outlined in your "letter of authority".

5) Perform audits and proofing, as required.

6) Perform actionable requirements associated with control and exception reports (delinquencies, maturing products etc.).

7) Complete sundry duties and other duties as assigned.

Organizational Competencies

Sales & Service Orientation

Committed to serving and satisfying the needs of the external and internal members/clients through the delivery of superior value while building, strengthening and maintaining long-term relationships.

Continuous Learning

Demonstrates the desire to continually grow, learn and develop skills and knowledge through external and internal education, training and cross-training opportunities to maximize personal contribution to the organizational goals and ongoing career development.

Organizational Effectiveness

Ability to understand the organization's strategic direction, how decisions impact the business, and how to strive to improve organizational performance.

Ethical Behaviour
Ability to demonstrate integrity, credibility, confidentiality and responsibility in all member/client interactions.

Communication
Demonstrates the ability to receive and understand information, and respond verbally or in writing when interacting with others

Functional Excellence
Demonstrates the knowledge and technical expertise of products and processes and their use in delivering quality member