Parts Clerk - Kitchener, Canada - Enviroair Industries

Description

Composed of a dynamic and passionate team, we are a Canadian company in full expansion and are currently looking for a parts clerk.

Reporting to the Parts & Warehouse supervisor, your mission will be to ensure quality customer service in the parts department.

• Prepare quotes, Order entry, Purchase orders and Invoices and assist with monthly reports.
• Parts selection following customers' requests.
• Meet Sales and Spare parts OTO targets.
• Assist with inventory management and stock replenishment.
• Manage returns, warranty claims & customer complaints.
• Keep ERP records up to date (customers, contact information etc.).
• Provide excellent customer service.
• Keeping current on new products and upgrading equipment, retrofits, and parts knowledge
• Learn our ERP system.
• Maintain knowledge of our products and services.
• Communicate regularly with head office and accounting to track customer billing.
• Drive continuous process improvements.
• Resolve and manage discrepancies with suppliers and customers.
• Coordinate the logistics of importation of parts and stock orders.
• Additional responsibilities maybe given from to time.

• Detailoriented with the ability to maintain accurate records.
• Ability to work in a sometimes fastpaced environment and handle multiple tasks simultaneously.
• Strong phone etiquette and communication skills.
• Proficiency in basic mathematics.
• DEC or DEP in building mechanics an asset.
• Proficient in the use of Microsoft Office specifically Microsoft Excel, Adobe Acrobat and other computer software.
• Relevant experience in the field of HVAC an asset.
• Ability to lift and carry up to 50 lbs within a Warehouse environment.

• Strong interest in sales and excellent customer service skills.
• Strong organizational, analytical and synthesis skills.
• Autonomy and resourcefulness.
• Rigor, judgment, and concern for a job well done.
• Excellent interpersonal and communication skills.

• Full time (weekdays)
• 5 hours per week
• Flexible schedule between 7 a.m. and 5 p.m.
• Possibility of teleworking
• Insurance: full medical and dental
• Group RRSP plan
• Continuing education
• Annual salary between 45 000$ and 55 000$ depending on experience.